Assistant Program Coordinator

MicroSourcing; Manila; On-site; PHP 312,480 - 424,080; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Manila is seeking an Assistant Program Coordinator for an onsite night shift based in Eastwood, Quezon City. You will support virtual reception, client intake, SOP creation, and document management to ensure accurate service delivery.

The role requires precise data handling and timely communication with clients and teams. The position offers growth opportunities within a diverse, collaborative environment and emphasizes work‑life balance through structured scheduling and

Qualifications

• Experience coordinating onsite teams and client-facing workflows.
• Familiarity with SOP creation and document control processes.
• Strong data entry and record-keeping capabilities.
• Proactive communication with clients and internal stakeholders.

Responsibilities

• Virtual Reception – respond to calls, SMS, and emails promptly.
• New Client Intake – engage interested clients, input data into systems, communicate via phone/email/text.
• SOP Creation and Management – generate SOPs from video content and organize in library.
• Document and Task Management – manage documents, track due dates, and maintain DTS.
• Quality Assurance – review and approve client service documents and progress notes.

Skills

Onsite coordination

SOP development

Data entry

Client communication

Quality assurance

Tools

EHR systems

DTS (Document Tracking System)

Tracking systems

Job description

Position and Work Setup

Assistant Program Coordinator – Onsite, Night shift, Eastwood, Quezon City.

Benefits

• Competitive Rewards: above-market compensation, healthcare coverage on day one, coverage for dependents, paid time‑off with cash conversion, group life insurance, performance bonuses.
• A Collaborative Spirit: participation in company-sponsored events and activities.
• Work‑Life Harmony: flexible work arrangements.
• Career Growth: continuous learning and advancement opportunities.
• Inclusive Teamwork: diverse and inclusive culture.

Key Responsibilities

• Virtual Reception – Answer calls, SMS, and email; respond to voicemails promptly.
• New Client Intake – Contact interested clients or referral sources, process service request documents, input data into tracking systems and EHR, communicate via phone, email, text.
• Standard Operating Procedure (SOP) Creation and Management – Create SOPs from video recordings, name and file them in the SOP library, maintain the library.
• Document and Task Management – Download, upload, name, and format service documents; track due dates and required fields with the Document Tracking System (DTS); maintain and update DTS; send completion requests; perform quality checks.
• Quality Assurance – Review and approve client service documents: intake and reassessment packages, service/treatment plan reviews, authorization requests, progress notes.

Commitment to Diversity and Equal Opportunity

MicroSourcing values diversity and offers an inclusive culture that respects all backgrounds. We are an equal opportunity employer and encourage all qualified applicants to apply.