Program Coordinator

SIRVA PHILIPPINES (ASIA HQ BRANCH); Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

SIRVA PHILIPPINES (ASIA HQ BRANCH) is seeking a Program Coordinator to deliver organized program support and exceptional client service. After an initial in-office period, the role offers work-from-home flexibility with hybrid arrangements to support work-life balance.

The role involves coordinating international policy programs, cost estimates, relocation agreements, and regional tracking while maintaining high customer service standards.

Qualifications

• Minimum 3 years’ relocation experience.
• Experience in a client-facing role is preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks and meet deadlines.
• Proficiency in Excel; VLOOKUP and Pivot Tables are a plus.

Responsibilities

• Support regional and global client pre-assignment initiatives and reporting needs.
• Filter and triage shared mailbox to meet SLAs and KPIs.
• Prepare and deliver relocation agreements and cost estimates.

Skills

Communication skills

Attention to detail

Task management

Excel proficiency

Bilingual proficiency

Tools

Excel

VLOOKUP

Pivot Tables

Job description

We're looking for a highly organized and detail-oriented Program Coordinator who is passionate about delivering successful programs and providing exceptional client support.

At Sirva, we value flexibility. After completing the initial in-office training period, this role offers work-from-home flexibility. Sirva also supports work-life balance through a variety of flexibility initiatives, including hybrid work arrangements, flexible working hours, wellness programs, and employee assistance resources.

What’s Involved?

The Program Coordinator will act as a primary point of coordination and operation support and must be able to gain an understanding of all aspects of clients' international policy and program, as well as a general understanding of all international services while maintaining the highest level of customer service.

Services include but may not be limited to policy counselling, generating cost estimates, relocation agreements, initiating services with Sirva connect and maintain regional tracking and reporting.

Key Responsibilities:

• Support regional and global client directed pre-assignment initiatives such as reporting needs, group move planning, specialized program support, data queries, status updates on cost estimate or initiation requests and systems testing. Must approach tasks with a solution oriented and consultative support influencing desired outcomes as indicated by the client Talent Mobility team.
• Triage shared mailbox by filtering and redirecting incoming requests and tasks. Responsible for meeting client SLAs and KPIs related to inquiry response time.
• Prepare and deliver relocation agreements and support cost estimate work as needed.

Who Are We Looking For?

• Minimum 3 years’ experience in working in relocation required.
• Experience working in a client facing role preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail
• Ability to handle multiple tasks and meet timelinesAbility to work successfully in a team and individual environment
• Strong computer skills, including proficiency in Excel, (V-lookup and Pivot Table experience preferred).
• Bilingual proficiency preferred.