Global Assignment Consultant

Sirva; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sirva is seeking a Global Assignment Consultant to join our team based in the Philippines. The GAC provides essential support to corporate clients in relocating personnel for international assignments and serves as the primary point of coordination for assignees under employer policies.

The role involves overseeing service delivery, interpreting policies, and advising on options tailored to country requirements, while coordinating with internal departments and external providers to ensure a

Qualifications

• Two years direct relocation experience or three years related customer service experience.
• Knowledge of international assignment management and global business.
• Excellent written and verbal communication skills.
• Strong organizational skills; able to work as part of a team while being self-motivated.

Responsibilities

• Oversee the delivery of assignment management services including policy counseling and immigration.
• Interpret client policies and advise assignees based on needs and country requirements.
• Provide ongoing consultation to assignees during the assignment length.
• Coordinate with internal departments to ensure a smooth assignee experience.
• Manage communication with Global Certified Providers and ensure service quality.

Skills

Relocation experience

Customer service

Communication skills

Organizational skills

Education

High school diploma

College degree preferred

Job description

Job Description:

Sirva is seeking for a Global Assignment Consultant to join our team based in the Philippines.

What's Involved?

The Global Assignment Consultant (GAC) provides essential support to our corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures.

Key Responsibilities

• Oversee the delivery of assignment management services, including policy counseling, destination services, household goods shipping, immigration, departure services and expense management.
• Interpret the designated clients’ international assignment policies and procedures and evaluate different options to provide advice and consultation to international assignees based on their needs and country-specific requirements
• Provide on-going consultation to the assignee during the entire length of the international assignment.
• Coordinate with all internal departments/functions to ensure a successful assignee experience
• Manage Global Certified Provider communication process and ensure quality of service delivery
• Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family
• Assist with exception management, including recommendations on specific exceptions to policy
• Provide assignee status updates, keeping the client abrest of issues and offering solutions as issues arise, and completing client projects as requested.
• Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees.

Who Are We Looking For?

• Minimum of two years direct relocation experience or three years of related customer service experience.
• Knowledge of international assignment management and global business.
• Excellent written and verbal communication skills.
• Strong organizational skills; the ability to function as part of a team while acting as a self-starter.
• Ability to manage deadlines, multi-task and operate in a fast-paced environment.
• Strong preference for overseas work/living experience.
• Education and Certification Requirements: High school diploma required; College degree preferred.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.

Requirements: