Mobility Services (DSP) – Lead / Supervisor / Manager

Santa Fe Moving and Relocation Services Phils Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Santa Fe Moving and Relocation Services Phils Inc. is seeking a capable leader to helm our destination services unit in the Philippines.

You will own end-to-end relocation case management, collaborate with corporate HR, and coordinate with external consultants to deliver seamless mobility solutions. Responsibilities include supervising case workflows, managing budgets and margins, and ensuring accurate reporting to the Country Manager.

Qualifications

• University graduate in Business Admin, HR, or related field.
• 2–4 years relocation/destination services/global mobility experience; supervisory/coordination experience is a plus.
• Strong client relationship management and communication skills.
• Ability to manage external vendors/consultants without direct authority.

Responsibilities

• Serve as the primary contact for corporate HR departments and assignees on destination services matters.
• Own the full lifecycle of each relocation case, from initiation/endorsement to service completion and case closure.
• Review each case's Needs Analysis Form (NAF) to determine fieldwork scope and support services.
• Monitor case progress end-to-end and resolve issues to ensure a smooth relocation experience.
• Maintain accurate, up-to-date case files in relocation systems (CORE / ReloAssist).
• Identify, vet, and maintain external destination services consultants for client engagements.
• Liaise with SSC for data entry, invoicing, and reporting.
• Manage the unit's budget, costing, and pricing for engagements.
• Support Sales and Account Management in scoping and onboarding new destination services accounts.
• Ensure service agreements and client contracts are signed prior to service delivery.
• Provide regular case status and unit performance reports to the Country Manager.

Skills

Client relationship management

Communication skills

Vendor management

Negotiation

Independence / self-starter

Organizational skills

Relocation systems knowledge (CORE/R|e

Budgeting & margin management

Problem-solving

Education

Bachelor's degree in Business Administration / HR

Tools

CORE

ReloAssist

Job description

KEY RESPONSIBILITIES

Business Unit Leadership & Case Management

• Serve as the primary point of contact for corporate account HR departments and assignees on all destination services matters.


• Own the full lifecycle of each relocation case, from initiation/endorsement through to service completion and case closure.


• Review each case's Needs Analysis Form (NAF) and determine the scope of fieldwork and support services required.


• Monitor case progress end-to-end and proactively resolve issues to ensure a smooth relocation experience.


• Maintain accurate, complete, and up-to-date case files and documentation in the company's relocation systems (e.g., CORE / ReloAssist).

External Consultant & Vendor Management

• Identify, vet, and maintain a reliable roster of external destination services consultants (home search, settling-in, school search, immigration support, and similar) to deliver fieldwork for clients.


• Brief external consultants on case requirements, service standards, and client expectations for each engagement.


• Monitor and evaluate consultant performance and service quality on an ongoing basis; address underperformance directly with the consultant.


• Negotiate consultant rates and terms of engagement, and review/approve consultant invoices prior to payment.

Administrative & Systems Coordination (SSC Support)

• Liaise with the Shared Service Center (SSC) for administrative and system-related tasks such as data entry, invoice processing, and standard reporting.


• Ensure all case and billing data submitted to the SSC is accurate, complete, and provided on time.


• Coordinate with the SSC on tariff updates, service agreement records, and document filing requirements.

Financial Management

• Manage the destination services unit's budget, costing, and pricing for each engagement.


• Review and approve external consultant invoices; monitor margin and profitability per case.


• Track the unit's financial performance (revenue, costs, margin) and report results to the Country Manager.

Client Experience & Business Growth

• Uphold high standards of client and assignee satisfaction; personally manage escalations and complex requests.


• Support Sales and Account Management in scoping and onboarding new destination services accounts.


• Identify and pursue opportunities to grow the destination services business within the market.

Compliance & Reporting

• Ensure service agreements, tariffs, and client contracts are properly documented and signed prior to service delivery.


• Uphold data privacy and confidentiality standards when handling client information.


• Provide regular case status and unit performance reports to the Country Manager.


• Perform other duties and responsibilities that may be assigned by management from time to time.

POSITION SPECIFICATIONS

Education and Experience

• University graduate, preferably in Business Administration, Human Resources, or a related field.


• 2–4 years of relevant experience in relocation, destination services, global mobility, or vendor/account management; prior exposure to a supervisory or coordination role is an advantage.

Skills Required

• Strong client relationship management and communication skills.


• Ability to manage and hold external vendors/consultants accountable to service standards without direct line authority.


• Negotiation and vendor contracting skills.


• Comfortable working independently and owning outcomes with minimal internal support staff.


• Organized, detail-oriented, and able to manage multiple concurrent cases.


• Working knowledge of mobility/relocation systems (e.g., CORE, ReloAssist), or ability to learn quickly.


• Basic understanding of budgeting, costing, and margin management.


• Sense of urgency, sound judgment, and strong problem-solving ability.

Learning Description

The key skills and competencies the incumbent should learn in this position.

• Build foundational experience in owning and running a business unit, including budget and P&L accountability.


• Develop vendor/consultant management and negotiation skills that scale beyond a function or team.


• Gain deep, end-to-end knowledge of the destination services and relocation experience.


• Prepare for progression into broader Mobility / Move leadership roles.