Global Assignment Consultant

SIRVA Inc.; Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

Sirva is seeking a Global Assignment Consultant to join our team in the Philippines. The role centers on coordinating international assignments, policy interpretation, and delivering comprehensive assignment-management services for corporate clients.

You will work with internal departments to ensure a smooth assignee experience, manage provider communications, and keep clients updated on issues, offering effective solutions throughout the assignment lifecycle.

Qualifications

• Minimum of two years direct relocation experience or three years in customer service.
• Knowledge of international assignment management and global business.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to work in a team while being a self-starter.
• Ability to manage deadlines and multitask in a fast-paced environment.
• Overseas work/living experience preferred.
• High school diploma required; college degree preferred.

Responsibilities

• Oversee the delivery of assignment management services, including policy counseling, destination services, household goods shipping, immigration, departure services and expense management.
• Interpret the designated clients’ international assignment policies and procedures and evaluate different options to provide advice and consultation to international assignees based on their needs and country-specific requirements.
• Provide ongoing consultation to the assignee during the entire length of the international assignment.
• Coordinate with all internal departments/functions to ensure a successful assignee experience.
• Manage Global Certified Provider communication process and ensure quality of service delivery.
• Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family.
• Assist with exception management, including recommendations on specific exceptions to policy.
• Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects as requested.
• Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees.

Skills

Relocation experience

Customer service

Communication skills

Organizational skills

Education

High school diploma

College degree preferred

Job description

Sirva is seeking for a Global Assignment Consultant to join our team based in the Philippines.

What's Involved?

The Global Assignment Consultant (GAC) provides essential support to our corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures.

Key Responsibilities:

• Oversee the delivery of assignment management services, including policy counseling, destination services, household goods shipping, immigration, departure services and expense management.
• Interpret the designated clients’ international assignment policies and procedures and evaluate different options to provide advice and consultation to international assignees based on their needs and country-specific requirements
• Provide on-going consultation to the assignee during the entire length of the international assignment.
• Coordinate with all internal departments/functions to ensure a successful assignee experience
• Manage Global Certified Provider communication process and ensure quality of service delivery
• Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family
• Assist with exception management, including recommendations on specific exceptions to policy
• Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects as requested.
• Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees.

Who Are We Looking For?

• Minimum of two years direct relocation experience or three years of related customer service experience.
• Knowledge of international assignment management and global business.
• Excellent written and verbal communication skills.
• Strong organizational skills; the ability to function as part of a team while acting as a self-starter.
• Ability to manage deadlines, multi-task and operate in a fast-paced environment.
• Strong preference for overseas work/living experience.
• Education and Certification Requirements: High school diploma required; College degree preferred.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.