International Support Specialist

SIRVA Inc.; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

Sirva in the Philippines is seeking an International Support Specialist to join our team. The role provides operational support for international household goods shipments, including tracking, data entry, documentation, and cost-control activities.

You will coordinate with internal and external partners to ensure smooth movement of shipments using SISTRS, ProMove, and IMC systems. The position offers a hybrid work arrangement with work-from-home flexibility and requires availability to work on

Qualifications

• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Strong ability to prioritize workload and manage multiple tasks in a fast-paced environment.
• Highly organized with excellent time-management and coordination skills.
• Detail-oriented with a strong focus on accuracy and quality.
• Goal-driven, with the ability to meet performance targets and service expectations.
• Excellent verbal and written communication skills, with the ability to interact professionally with internal and external stakeholders.
• Demonstrated ability to work effectively in a collaborative, team-oriented environment and adapt to a matrix structure where direction may come from multiple stakeholders.
• Previous experience in customer service, logistics, relocation, or a related field is preferred.
• 1–2 years of relevant customer service or transportation industry experience preferred.

Responsibilities

• Shipment Tracking & Tracing: Monitor shipment prompts, verify that key shipment milestones and events have occurred, and update ProMove and the IMC systems with accurate and timely information.
• Documentation Handling: Coordinate, prepare, process, and maintain all required shipping documentation with Coordinators, Agents, Vendors, and Port Brokers, ensuring documents are accurately uploaded and stored in the SISTRS database.
• Provide timely updates on shipment status changes and proactively communicate relevant information to Coordinators, Agents, Vendors, and Port Brokers to ensure smooth shipment progression.
• Perform additional duties as assigned, including managing communications, providing desk coverage, registering files, and supporting day-to-day operational requirements.

Skills

Microsoft Office

Time management

Highly organized

Communication skills

Teamwork

Customer service

Logistics knowledge

Relocation industry experience

Collaboration in matrix environments

Tools

SISTRS

ProMove

IMC systems

Job description

Posted Tuesday, July 28, 2026 at 4:00 PM

Sirva is now seeking for an International Support Specialist to join our team in the Philippines.

This position offers a hybrid work arrangement, including work-from-home flexibility, and requires availability to work on shifting schedules.

Position Overview

The International Support Specialist (ISS) provides comprehensive operational support for international household goods (HHG) shipments, including shipment tracking and tracing, data entry, document management, and cost-control activities. Responsible for preparing, collecting, distributing, and electronically filing documentation in SISTRS. Serves as a key point of coordination with internal Coordinators as well as external Agents, Vendors, Port Brokers, and other service partners to ensure the smooth and efficient movement of international shipments.

Key Responsibilities

• Shipment Tracking & Tracing: Monitor shipment prompts, verify that key shipment milestones and events have occurred, and update ProMove and the International Move Center (IMC) systems with accurate and timely information.
• Documentation Handling: Coordinate, prepare, process, and maintain all required shipping documentation with Coordinators, Agents, Vendors, and Port Brokers, ensuring documents are accurately uploaded and stored in the SISTRS database.
• Provide timely updates on shipment status changes and proactively communicate relevant information to Coordinators, Agents, Vendors, and Port Brokers to ensure smooth shipment progression.

Perform additional duties as assigned, including managing communications, providing desk coverage, registering files, and supporting day-to-day operational requirements.

Qualifications

• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong ability to prioritize workload and effectively manage multiple tasks in a fast-paced environment.
• Highly organized with excellent time-management and coordination skills.
• Detail-oriented with a strong focus on accuracy and quality.
• Goal-driven, with the ability to meet performance targets and service expectations.
• Excellent verbal and written communication skills, with the ability to interact professionally with internal and external stakeholders.
• Demonstrated ability to work effectively in a collaborative, team-oriented environment and adapt to a matrix structure where direction may come from multiple stakeholders.
• Previous experience in customer service, logistics, transportation, relocation, or a related field is preferred.
• 1–2 years of relevant customer service or transportation industry experience preferred.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com .

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.