Global Relocation Consultant

SIRVA Inc.; Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

Sirva is seeking a Global Assignment Consultant to join our team in the Philippines. The role centers on coordinating international assignments, policy interpretation, and delivering comprehensive assignment-management services for corporate clients.

You will work with internal departments to ensure a smooth assignee experience, manage provider communications, and keep clients updated on issues, offering effective solutions throughout the assignment lifecycle.

Qualifications

• Minimum of two years direct relocation experience or three years in customer service.
• Knowledge of international assignment management and global business.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to work in a team while being a self-starter.
• Ability to manage deadlines and multitask in a fast-paced environment.
• Overseas work/living experience preferred.
• High school diploma required; college degree preferred.

Responsibilities

• Oversee the delivery of assignment management services, including policy counseling, destination services, household goods shipping, immigration, departure services and expense management.
• Interpret the designated clients’ international assignment policies and procedures and evaluate different options to provide advice and consultation to international assignees based on their needs and country-specific requirements.
• Provide ongoing consultation to the assignee during the entire length of the international assignment.
• Coordinate with all internal departments/functions to ensure a successful assignee experience.
• Manage Global Certified Provider communication process and ensure quality of service delivery.
• Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family.
• Assist with exception management, including recommendations on specific exceptions to policy.
• Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects as requested.
• Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees.

Skills

Relocation experience

Customer service

Communication skills

Organizational skills

Education

High school diploma

College degree preferred

Job description

Sirva is seeking a Global Assignment Consultant to join our team in the Philippines. The role centers on coordinating international assignments, policy interpretation, and delivering comprehensive assignment-management services for corporate clients.

You will work with internal departments to ensure a smooth assignee experience, manage provider communications, and keep clients updated on issues, offering effective solutions throughout the assignment lifecycle.