Production Agent - Eton QC site (work on site setup)

Gratitude Philippines; Quezon; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Joining bonus

Allowance

On-site role

Job summary

Gratitude Philippines is recruiting Production Agents for international banking and financial services. This on-site role in Eton, Quezon City, requires 1–2 years of US/UK banking experience and telephony skills to assist international customers with account inquiries.

You will support operations across banking processes, pursue accurate resolutions, and maintain professional communication with US/UK clients. Joining bonus and salary hike opportunities reward experience and performance.

Qualifications

• 1–2 years of experience in US or UK banking and telephony.
• Experience in banking, collections, fraud, underwriting or payouts is a plus.
• Strong problem-solving and analytical skills.
• Excellent verbal communication and customer-handling abilities.
• Able to interact confidently with international customers.

Responsibilities

• Handle customer interactions related to banking and financial services.
• Assist international customers with account-related inquiries and concerns.
• Support banking operations, collections, fraud-related activities, underwriting, payouts, or similar financial processes.
• Understand customer requirements and provide accurate resolutions.
• Investigate customer concerns and apply effective problem-solving skills.
• Communicate professionally with US or UK customers.
• Follow established process guidelines, quality standards, and performance targets.
• Ensure customer satisfaction through timely and effective support.

Skills

US/UK banking exp

Telephony

Customer service

Problem solving

Verbal communication

International customers

Education

High School Graduate (old curriculum)

Senior High School Graduate

2nd Year College Completed

College Graduate

Job description

Production Agent – International Banking Account

Earn Up to 20% Salary Hike + ₱40,000 Joining Bonus!

Looking to take your banking or financial services career to the next level?

We are hiring Production Agents with experience in US or UK banking and financial services. If you have a background in banking, collections, fraud, underwriting, or payouts and enjoy assisting international customers, this opportunity is for you!

Job Highlights

• Position: Production Agent

• Location: Eton, Quezon City

• Work Setup: 100% On-site

• Experience: 1–2 Years

• Salary: Up to 20% hike from last drawn salary

• Additional Allowance: ₱2,400

• Joining Bonus: ₱40,000

• Salary Consideration: Candidates with salary expectations above ₱50,000 will not be considered.

• Recruitment Process: SAP Registration → Walk-in Interview

What You'll Do

• Handle customer interactions related to banking and financial services.

• Assist international customers with account-related inquiries and concerns.

• Support banking operations, collections, fraud-related activities, underwriting, payouts, or similar financial processes.

• Understand customer requirements and provide accurate resolutions.

• Investigate customer concerns and apply effective problem-solving skills.

• Communicate professionally and confidently with US or UK customers.

• Follow established process guidelines, quality standards, and performance targets.

• Ensure customer satisfaction through timely and effective support.

Who Can Apply?

Educational Qualifications

• High School Graduate (old curriculum)

• Senior High School Graduate

• At least 2nd Year College Completed

• College Graduate

Experience & Skills

• 1–2 years of experience in US or UK banking and telephony.

• Relevant experience in any of the following:

  • Banking

  • Collections

  • Fraud

  • Underwriting

  • Payouts

  • Other related financial services accounts

• Good problem-solving and analytical skills.

• Strong verbal communication and customer-handling abilities.

• Assertive, professional, and confident communication.

• Understanding of customer service operations.

• Comfortable interacting with international customers.

Why Should You Apply?

• Get up to a 20% salary increase based on your last drawn salary and experience.

• Receive a ₱2,400 additional allowance.

• Enjoy a ₱40,000 joining bonus, subject to applicable eligibility and terms.

• Build your career in international banking and financial services.

• Gain valuable exposure to US/UK customer operations.

Recruitment Process

SAP Registration → Walk-in Interview

Important Notes

• This is a strictly 100% on-site role in Eton, Quezon City.

• Candidates must have 1–2 years of relevant US/UK banking and telephony experience.

• Salary expectations above ₱50,000 will not be accepted.

• Salary hike and allowance are subject to experience and eligibility.

• Joining bonus is subject to applicable company terms and conditions.

Ready for your next career move?