Production Agent - Eton QC site (work on site setup)

Gratitude Philippines; Manila; On-site; PHP 201,000 - 257,000; Full time

Benefits offered by this job

Joining bonus ₱40,000

Allowance ₱2,400/month

Job summary

Gratitude Philippines seeks a Production Agent for an onsite role in Eton, Quezon City to support banking and telephony operations for international customers.

The role requires 1–2 years in US/UK banking and telephony, strong problem solving and clear communication; at least HS/SHS or higher, with exposure to collections, fraud, underwriting or payouts.

Qualifications

• HS/SHS or higher with at least 2nd year college.
• 1–2 years US or UK banking and telephony experience.
• Experience from financial accounts: banking, collections, fraud, underwriting, payouts, or similar roles.
• Good problem-solving skills with proper and assertive communication.
• Understanding of customer service domain and comfortable dealing with international customers.

Skills

Customer service

Banking experience

Telephony

International customers

Education

HS/SHS/Some college

Job description

JOB DESCRIPTION

ROLE: Production Agent

LOCATION: Eton, Quezon City

WORK SETUP: Purely Work Onsite

SALARY: Up to 20% hike from last drawn salary + 2,400 allowance, depending on experience.

JOINING BONUS: 40K (More than 50K asking is not accepted).

QUALIFICATIONS

Educational:

• At least HS old curriculum / SHS / 2nd year completed up to college graduate.

Experience:

• 1 to 2 years US or UK banking and telephony experience.
• Must have experience from the following financial accounts: banking, collections, fraud, underwriting, payouts, or other similar roles.
• Good problem-solving skills with proper and assertive communication.
• Understanding of customer service domain and comfortable dealing with international customers.