Production Agent - Eton QC site (work on site setup) with 40k Joining Bonus

Gratitude Philippines; Manila; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning and development support

Job summary

Gratitude Philippines seeks a Production Agent for the Eton QC site, on-site in Manila, to help deliver high-quality solutions while collaborating with product, design, and business teams. The role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Ideal candidates have 1–2 years of banking/telephony experience, strong problem-solving skills, and comfort working with international customers.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• 1 to 2 years US or UK banking and telephony experience; familiarity with banking, collections, fraud, underwriting, payouts.
• Strong problem solving and assertive communication.
• Experience dealing with international customers and good written/verbal communication.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Attention to detail

Clear communication

Ownership

Problem solving

Education

Bachelor's degree or equivalent

HS/SHS or 2nd year completed up to college graduate

Job description

About the Role

We are looking for a skilled and motivated Production Agent - Eton QC site (work on site setup) to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross‑functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user‑focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well‑documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience
  
• At least HS old curriculum/SHS/2nd year completed up to college graduate Experience: - 1 to 2 years US or UK banking and telephony. - Must have experience from the following financial accounts: banking, collections, fraud, underwriting, payouts, or other similar roles. - Good problem solving skills with proper and assertive communication - Understanding of customer service domain and comfortable dealing with international customers

• Relevant professional experience in a similar role.
• Strong problem‑solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Skills

• Strong foundation in role‑relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time‑management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production‑grade delivery.
• Familiarity with agile practices, documentation, and cross‑functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high‑quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.