Banking Customer Service Representative – US/UK Banking | Collections / Fraud

Gratitude Philippines; Quezon; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Salary increase up to 20%

₱2,400 allowance

₱40,000 joining bonus

Job summary

Gratitude Philippines is seeking Banking Customer Service Representatives to support US/UK banking processes onsite in Eton, Quezon City. The role requires 1–2 years of banking and telephony experience, with a background in collections, fraud, underwriting, payouts, or related financial services.

The successful candidate will handle inquiries, assist with transactions, investigate issues, maintain records, and communicate professionally with international customers to meet service targets.

Qualifications

• 1–2 years of US/UK banking and telephony experience.
• Experience in banking, collections, fraud, underwriting, payouts, or similar financial services.
• Education: High School, Senior High, or some college/degree.

Responsibilities

• Handle banking and financial services inquiries via telephony.
• Assist customers with banking transactions and related processes.
• Investigate concerns and provide accurate resolutions per guidelines.
• Maintain accurate records while complying with data privacy and procedures.
• Communicate confidently with US/UK customers and meet service targets.

Skills

US/UK banking experience

Banking operations

Customer service

Problem-solving

Assertive communication

Education

Senior High School

High School diploma / equivalent

Two years of college / college graduate

Job description

Job Title : Banking Customer Service Representative – US/UK Banking Process

Location: Eton, Quezon City, Philippines
Work Setup: 100% Onsite
Experience: 1–2 Years

Job Description

We are hiring experienced Banking Customer Service Representatives / Production Agents to support international banking and financial services operations. Candidates must have 1–2 years of experience in US or UK banking and telephony, with a background in banking, collections, fraud, underwriting, payouts, or a similar financial services process.

The ideal candidate will have strong problem-solving skills, assertive communication, and the ability to handle international customers professionally. Applicants must be willing to work fully onsite at Eton, Quezon City.

Key Responsibilities

1. Handle customer inquiries and service requests related to banking and financial services through telephony channels.

2. Assist customers with banking transactions, collections, fraud-related concerns, underwriting queries, payouts, or other assigned financial processes.

3. Investigate customer concerns, identify appropriate resolutions, and provide accurate information in accordance with process guidelines.

4. Maintain clear and accurate customer records while following quality standards, data privacy requirements, and operating procedures.

5. Communicate confidently with US or UK customers, resolve issues professionally, and meet established service and performance targets.

Required Skills

1. US/UK Banking and Telephony Experience

2. Banking and Financial Services Operations

3. Customer Service and Query Resolution

4. Problem-Solving and Analytical Skills

5. Assertive Verbal Communication

Qualifications

• At least 1–2 years of experience in US or UK banking and telephony.

• Experience in banking, collections, fraud, underwriting, payouts, or a similar financial services account is mandatory.

• Educational qualification: At least High School under the old curriculum, Senior High School, completion of at least two years of college, or a college graduate.

• Good problem-solving skills and clear, assertive communication.

• Understanding of customer service operations and comfort dealing with international customers.

• Willingness to work 100% onsite at Eton, Quezon City.

• Must be willing to complete the SAP registration and walk-in recruitment process.

Compensation and Benefits

• Salary increase of up to 20% over last drawn salary, depending on experience.

• Additional ₱2,400 allowance.

• ₱40,000 joining bonus.