On-site International Banking Agent — 20% Hike + ₱40k Bonus

Gratitude Philippines

Quezon

On-site

PHP 279,000 - 502,000

Full time

8 days ago

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Benefits offered by this job

Joining bonus

Allowance

On-site role

Job summary

Gratitude Philippines is recruiting Production Agents for international banking and financial services. This on-site role in Eton, Quezon City, requires 1–2 years of US/UK banking experience and telephony skills to assist international customers with account inquiries.

You will support operations across banking processes, pursue accurate resolutions, and maintain professional communication with US/UK clients. Joining bonus and salary hike opportunities reward experience and performance.

Qualifications

1–2 years of experience in US or UK banking and telephony.
Experience in banking, collections, fraud, underwriting or payouts is a plus.
Strong problem-solving and analytical skills.
Excellent verbal communication and customer-handling abilities.
Able to interact confidently with international customers.

Responsibilities

Handle customer interactions related to banking and financial services.
Assist international customers with account-related inquiries and concerns.
Support banking operations, collections, fraud-related activities, underwriting, payouts, or similar financial processes.
Understand customer requirements and provide accurate resolutions.
Investigate customer concerns and apply effective problem-solving skills.
Communicate professionally with US or UK customers.
Follow established process guidelines, quality standards, and performance targets.
Ensure customer satisfaction through timely and effective support.