Product Support Specialist Csr

1840; Cebu City; Remote; PHP 178,000 - 253,000; Full time

Job summary

1840 & Company is seeking a remote Product Support Specialist/CSR in the Philippines to resolve customer inquiries and concerns via email, chat, and phone. Schedule: 9:00 am EST - 6 pm EST; rate paid in USD: $2.48.

The role requires 3+ years of customer service/technical support experience and Zendesk proficiency. Ideal candidates are fluent in English, have a reliable internet connection, and possess a laptop meeting minimum specs.

Qualifications

• Minimum 3 years of customer service or technical support experience.
• Experience using Zendesk.
• Fluent English (spoken and written).
• Stable home setup with laptop and reliable internet.

Responsibilities

• Interact with customers via email, chat, and phone to address inquiries.
• Provide prompt, accurate responses to ensure a positive experience.
• Assist customers in account setup and resolving issues.
• Verify customer identities to maintain security.
• Maintain detailed records of interactions and follow up on resolutions.
• Strive to exceed productivity and performance goals.

Skills

Customer service

Technical support

English

Tools

Zendesk

Job description

About the Job

This is a remote, work from home position. We are seeking aProduct Support SpecialistCSR in thePhilippines.We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you!Schedule:9:00 am EST - 6 pm ESTRate paid in USD: $2.48

Responsibilities

Responsibilities:

• Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
• Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
• Assisting customers in setting up and resolving issues related to their accounts.
• Verifying the identity of customers to maintain account security.
• Managing a high volume of customer interactions effectively and efficiently.
• Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
• Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
• Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
• Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
• Following company communication procedures, guidelines, and policies.
• Going the extra mile to engage and delight customers.
• Striving to achieve and exceed defined productivity and performance goals.

Qualifications

• A minimum of 3 years of customer service/technical support experience, preferably in a contact center or similar environment.
• Must have an experience using Zendesk.
• Fluent in both English both spoken and written.
• Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
• Stable and reliable internet connection.
• Strong computer skills and proficiency in various software applications.
• A commitment to providing exceptional customer service and a genuine desire to help customers.
• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

Skills

General Skills

Technical Support

Education & Experience

Experience

3+ Years

Additional Requirements

Technological Requirements Windows

Language English

City/Province/Country Cebu City, Cebu, Philippines

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

Job Overview

Employment Type

Department

Customer Service/Support

Job Level

Intermediate

Location

Years of Experience

3+ Years

USD 3 - 3.5 Hourly

Working Hours

Monday 09:00 - 18:00 (America/New_York) Tuesday 09:00 - 18:00 (America/New_York) Wednesday 09:00 - 18:00 (America/New_York) Thursday 09:00 - 18:00 (America/New_York) Friday 09:00 - 18:00 (America/New_York)