Remote Customer Support Specialist | Zendesk Pro

1840 & Company; Cebu City; Remoto; PHP 178.000 - 253.000; Tempo pieno

Descrizione del lavoro

1840 & Company is seeking a remote Product Support Specialist/CSR in the Philippines to resolve customer inquiries and concerns via email, chat, and phone. Schedule: 9:00 am EST - 6 pm EST; rate paid in USD: $2.48.

The role requires 3+ years of customer service/technical support experience and Zendesk proficiency. Ideal candidates are fluent in English, have a reliable internet connection, and possess a laptop meeting minimum specs.

Competenze

• Minimum 3 years of customer service or technical support experience.
• Experience using Zendesk.
• Fluent English (spoken and written).
• Stable home setup with laptop and reliable internet.

Mansioni

• Interact with customers via email, chat, and phone to address inquiries.
• Provide prompt, accurate responses to ensure a positive experience.
• Assist customers in account setup and resolving issues.
• Verify customer identities to maintain security.
• Maintain detailed records of interactions and follow up on resolutions.
• Strive to exceed productivity and performance goals.

Conoscenze

Customer service

Technical support

English

Strumenti

Zendesk

Descrizione del lavoro

1840 & Company is seeking a remote Product Support Specialist/CSR in the Philippines to resolve customer inquiries and concerns via email, chat, and phone. Schedule: 9:00 am EST - 6 pm EST; rate paid in USD: $2.48.

The role requires 3+ years of customer service/technical support experience and Zendesk proficiency. Ideal candidates are fluent in English, have a reliable internet connection, and possess a laptop meeting minimum specs.