Customer Service Representative

1840 & Company; Davao City; Remote; PHP 261,000 - 326,000; Full time

Benefits offered by this job

Competitive hourly pay

Remote work option

Job summary

1840 & Company is hiring an entry-level Customer Service Representative for a remote, project-based full-time role. You will handle inquiries across channels, process orders, and manage escalations with a focus on accuracy and customer satisfaction.

The schedule includes shifting times and possible weekend work in EST. Requirements include fluent English, 1+ year customer service experience, strong communication, 20+ WPM typing, and reliable time management.

Qualifications

• English proficiency ( Fluent ).
• 1+ year of contact center or customer service experience.
• Typing speed 20+ WPM.
• Strong communication and problem-solving skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Assist customers with product questions, order processing, shipping details, and website guidance.
• Provide updates on orders, create accounts, and help place standard orders.
• Handle escalated concerns and ensure satisfactory resolutions.
• Manage non-voice customer service via voicemail, email, social media, and e-fax.
• Document interactions and resolutions accurately.
• Assist in managing reseller accounts (set up new accounts in M3).
• Support UPS claims by researching lost packages and initiating traces.
• Identify potential customers to expand brand presence.
• Conduct internet research and outbound communications to generate leads.

Job description

USD 3 - 3.75 Hourly Entry Level Level Customer Service/Support

About the Job

Job Title: Customer Service RepresentativeDepartment: Customer ServiceLocation: RemoteEmployment Type: Project-Based - Full TimeSchedule: Shifting and rotating schedule, possible work on weekends on EST time zone.Salary: USD 3 - 3.75 per hourJob Summary:We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Must Have Requirements

These are essential requirements for this role. Candidates must meet all of the criteria below.

Location

Responsibilities

• Assist customers with basic product questions, order processes, shipping details, and website guidance.
• Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
• Handle escalated customer concerns and ensure satisfactory resolutions.
• Customer Service – Non-Voice Support
• Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
• Respond promptly and professionally to customer inquiries and complaints.
• Ensure accurate documentation of interactions and resolutions.
• Customer Account Management
• Assist in managing Reseller Accounts by setting up new accounts in M3.
• Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
• Identify new potential customers to expand brand presence.
• Conduct internet research, outbound calls, and email outreach to generate leads.

Qualifications & Requirements:

• Fluent, conversational, and natural English proficiency.
• 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
• Excellent verbal & written communication skills with a professional and empathetic demeanor.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Typing speed of 20+ WPM.
• Ability to work independently and manage time effectively.
• Reliable and punctual.

Why Join Us:

• Work in a dynamic and supportive environment.
• Opportunity for career advancement.
• Hands-on training and professional development.
• Competitive hourly pay and benefits.

Skills

Soft Skills

Problem Solving Creativity Relationship Building Presentation Skills Active Listening Teamwork Team Management Decision-Making Team Collaboration

Education & Experience

Experience

1+ Years

Additional Requirements

Technological Requirements Either Mac or Windows

Language English

City/Province/Country Davao City, Davao del Sur, Philippines

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

Job Overview

Employment Type

Department

Customer Service/Support

Job Level

Entry Level

Location

Years of Experience

1+ Years

USD 3 - 3.75 Hourly