Process & Voice Accent Trainer | Training Lead

WNS Global Services, Inc.; Iloilo; On-site; PHP 335,000 - 580,000; Full time

Job summary

WNS in Iloilo, Philippines, is seeking an experienced Trainer to conduct informative training sessions, promote company efficiency, and improve the skills of all personnel, including trainers.

The role requires strong communication, organizational and public speaking skills. Responsibilities include onboarding, creating materials, TNA, coaching, and Train the Trainer programs, with shifting schedules.

Qualifications

• At least 2 Years Completed College.
• 2+ years of Call Center/BPO Training experience.
• Preferably with Insurance Account background.
• System working knowledge required; computer experience desirable.
• Proficiency in MS Office with strong PowerPoint and Excel skills.
• Ability to demonstrate leadership and facilitation skills.
• Self-starter who works independently.
• Willing to work shifting schedules.

Responsibilities

• Facilitate new hire training for Pre-process batches.
• Create, organize, plan, and deliver onboarding, orientation, and skills training for employees.
• Create and/or acquire training procedure manuals, guides, and course materials.
• Conduct TNA for BAU Refreshers.
• Maintain records of training activities, attendance, results of tests, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Conduct coaching and feedback for teams on the floor.
• Conduct Train the Trainer programs for new trainers and capability upliftment.

Skills

Leadership

Facilitation

Public speaking

Time management

Independent work

Training delivery

Education

2 Years Completed College

Tools

PowerPoint

Excel

MS Office

Job description

WNS in Iloilo, Philippines, is seeking an experienced Trainer to conduct informative training sessions, promote company efficiency, and improve the skills of all personnel, including trainers.

The role requires strong communication, organizational and public speaking skills. Responsibilities include onboarding, creating materials, TNA, coaching, and Train the Trainer programs, with shifting schedules.