Assistant Manager - Training (Voice and Accent)

wns careers - philippines; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

WNS Careers Philippines is seeking an experienced trainer to lead soft skills and communications training for BPO agents in Iloilo City. The role involves creating training programs, delivering sessions, and driving trainee performance improvements.

The ideal candidate has 3–5 years of trainer experience in a BPO environment, with at least 2 years as a Training Lead or Supervisor, and is willing to work onsite full-time in Iloilo City.

Qualifications

• Bachelor's degree required in any field.
• 3–5 years of trainer experience in BPO industry; at least 2 years as Training Lead or Supervisor in Soft Skills/Communications.
• Willing to work onsite full-time in Iloilo City.

Responsibilities

• Create training programs and / or projects to enhance trainee and agent effectiveness.
• Develop and deliver soft skills and communications training for agents.
• Lead training sessions and oversee trainee progress.

Skills

Coaching

Development

Counselling

Problem solving

Decision making

Motivation

Deadline management

Travel readiness

Computer proficiency

BPO training experience

Training program design

Education

Bachelor's Degree

Job description

• A flair for Coaching, Development and Counselling skills
• Problem solving skills and an ability to analyze and take decisions
• Ability to motivate trainees
• Ability to meet acute deadlines
• Flexibility and a willingness to take on additional responsibility as well as travel, if necessary, to train batches
• Good command over computer usage
• Should be from a BPO / Floor Support Training Experience
• Create training programs and / or projects to enhance trainee and agent effectiveness

Qualifications:

• Bachelor's Degree
• At least 3-5 years of experience as a trainer within BPO industry environment; at least 2 years as a Training Lead or Training Supervisor focusing on Soft Skills Training or Communications Training
• Amenable to work onsite fulltime in Iloilo City