Communications Training Lead

WNS Global Services, Inc.; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Job summary

WNS Global Services, Inc. in Manila is seeking a Communications and Process Assistant Manager to design, deliver, and evaluate training programs that enhance communication skills and process knowledge across the organization.

This role focuses on improving interpersonal, verbal, non-verbal and written communication to drive productivity, teamwork and customer satisfaction. You will enable employees to acquire and sharpen the skills required for their roles.

Qualifications

• Requires 2+ years of college education.
• 3+ years of experience as Communications/Language Trainer, with at least 1 year in a leadership/lead role.
• Mandatory coaching and people development experience.
• Experience in corporate/customer service environments.

Responsibilities

• Design, deliver, and evaluate training programs to enhance communication and process knowledge across the organization.
• Improve interpersonal, verbal, non-verbal, and written communication to drive productivity and customer satisfaction.
• Enable employees to acquire and sharpen skills needed for their roles.
• Deliver training content with engaging methods while adhering to compliance standards.

Skills

Public speaking

Interpersonal skills

Written and verbal communication

Analytical data interpretation

Adaptability

Time management

Education

Some college

Tools

Microsoft Office

LMS platforms

Zoom

MS Teams

Job description

WNS Global Services, Inc. in Manila is seeking a Communications and Process Assistant Manager to design, deliver, and evaluate training programs that enhance communication skills and process knowledge across the organization.

This role focuses on improving interpersonal, verbal, non-verbal and written communication to drive productivity, teamwork and customer satisfaction. You will enable employees to acquire and sharpen the skills required for their roles.