Process & VNA Training Architect

WNS; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Structured career path

Free HMO coverage from Day 1

Skills training opportunities

Paid leaves

Job summary

WNS, part of Capgemini, seeks a Training Supervisor/Assistant Manager in the Philippines to collaborate with Operations, Training and Quality to close performance gaps and design effective programs.

You will facilitate trainings, coach trainers, apply adult learning principles, and measure impact with data, supporting career growth through a structured path and comprehensive benefits.

Qualifications

• College graduate.
• 2+ years of Training experience at Supervisor/Assistant Manager level in a BPO setting.
• Excellent facilitation and English communication skills.
• Experienced in virtual training.
• Proficient in MS Office, especially PowerPoint.
• Knowledge of language and communication effectiveness measures.
• Strong coaching, mentoring, project, and stakeholder management skills.
• Excellent partnership and relationship-building skills.

Responsibilities

• Collaborate with Operations, Training, and Quality teams to identify and address performance gaps.
• Analyze gaps and recommend training solutions to achieve target metrics.
• Develop training content, materials, assessments, and evaluation measures.
• Facilitate training programs, coaching, and floor support.
• Manage and coach trainers to drive performance and results.
• Develop supplemental training activities and modules.
• Apply adult learning principles in training design and delivery.
• Gather and analyze data to measure training effectiveness.
• Prepare training reports and recommend improvement initiatives.

Skills

Facilitation

English communication

Virtual training

MS Office

PowerPoint

Language/communication measures

Coaching and mentoring

Project management

Stakeholder management

Relationship building

Education

College degree

Tools

MS Office

PowerPoint

Job description

WNS, part of Capgemini, seeks a Training Supervisor/Assistant Manager in the Philippines to collaborate with Operations, Training and Quality to close performance gaps and design effective programs.

You will facilitate trainings, coach trainers, apply adult learning principles, and measure impact with data, supporting career growth through a structured path and comprehensive benefits.