Process & VNA Training Specialist

WNS; Iloilo; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Structured career path

Internal career progression

Safe work environment

Free HMO coverage from day 1 for self/

Skills training opportunities

Paid leaves

Job summary

WNS, part of Capgemini, is seeking a Training Specialist in Iloilo, Philippines. You will conduct new hire training, culture onboarding, and ongoing coaching, aiming to raise performance and efficiency across teams. Requires strong public speaking and organizational abilities to guide diverse groups in a fast-paced BPO setting.

Join a structured career path with benefits, including day-one HMO coverage for self and dependents, and opportunities to grow within a global operations leader.

Qualifications

• At least College undergraduate with basic web and MS Office skills.
• Must have at least 2 years Process or VNA training experience in a BPO setting.
• Experience managing diverse teams.
• Strong analytical, strategic thinking, and communication skills.
• Able to multitask and work under pressure.

Responsibilities

• Conduct informative training sessions, promote company efficiency, and improve the skills of all personnel.
• Facilitate candidate communication assessments.
• Conduct floor refreshers, coaching, and feedback.
• Prepare daily activity and training reports.

Skills

Public speaking

Communication skills

Time management

Organizational skills

Multitasking

Education

Undergraduate student

Tools

MS Office

Web basics

Job description

WNS, part of Capgemini, is seeking a Training Specialist in Iloilo, Philippines. You will conduct new hire training, culture onboarding, and ongoing coaching, aiming to raise performance and efficiency across teams. Requires strong public speaking and organizational abilities to guide diverse groups in a fast-paced BPO setting.

Join a structured career path with benefits, including day-one HMO coverage for self and dependents, and opportunities to grow within a global operations leader.