Onsite Voice & Accent Training Supervisor

WNS

Pasig

On-site

PHP 420,000 - 660,000

Full time

4 hours ago

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Job summary

WNS in Pasig, Philippines is seeking an onsite Training Lead to drive voice and accent training and floor support programs with a focus on on-time, high-quality delivery. You will develop modules for new hires in spoken and written English, customer service, and cultural alignment, while coordinating with operations to ensure robust training support.

The role requires at least 2 years in Voice and Accent training, ability to work 100% onsite at Bridgetowne, and willingness to shift schedules to

Qualifications

At least 2 years of Voice and Accent training experience.
Amenable to 100% onsite work at WNS Bridgetowne.
Willing to shift schedule.

Responsibilities

Drive Voice & Accent and floor support training teams for on-time, quality delivery.
Impart training on soft skill voice and accent communication to new hires to enable effective performance.
Lead training on spoken and written English, customer service, and cultural alignment for pre-process batches.
Conduct TNI and TNA to tailor modules to process needs.
Maintain NPS, CSAT metrics and agent skill development through coaching and training.
Prepare site management reports (WBR/MBR) and optimize training resource utilization.
Coordinate with Operations to ensure adequate training support is provided.
Analyze data to identify internal and external training requirements and resolve issues.
Ensure consistent achievement of quality training and compliance with security requirements.