Process/Voice & Accent Trainer - Quezon City

WNS Global Services, Inc.; Iloilo; On-site; PHP 335,000 - 580,000; Full time

Job summary

WNS in Iloilo, Philippines, is seeking an experienced Trainer to conduct informative training sessions, promote company efficiency, and improve the skills of all personnel, including trainers.

The role requires strong communication, organizational and public speaking skills. Responsibilities include onboarding, creating materials, TNA, coaching, and Train the Trainer programs, with shifting schedules.

Qualifications

• At least 2 Years Completed College.
• 2+ years of Call Center/BPO Training experience.
• Preferably with Insurance Account background.
• System working knowledge required; computer experience desirable.
• Proficiency in MS Office with strong PowerPoint and Excel skills.
• Ability to demonstrate leadership and facilitation skills.
• Self-starter who works independently.
• Willing to work shifting schedules.

Responsibilities

• Facilitate new hire training for Pre-process batches.
• Create, organize, plan, and deliver onboarding, orientation, and skills training for employees.
• Create and/or acquire training procedure manuals, guides, and course materials.
• Conduct TNA for BAU Refreshers.
• Maintain records of training activities, attendance, results of tests, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Conduct coaching and feedback for teams on the floor.
• Conduct Train the Trainer programs for new trainers and capability upliftment.

Skills

Leadership

Facilitation

Public speaking

Time management

Independent work

Training delivery

Education

2 Years Completed College

Tools

PowerPoint

Excel

MS Office

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Job Description:

Responsible for conducting informative training sessions, promote company efficiency, and improve the skills of all personnel, including all Trainers.

A great communicator with the ability to effectively describe complicated ideas to different audiences. He/she must be highly organized, proficient in time management, and possess excellent public speaking skills.

• Facilitate new hire training for Pre-process batches

• Create, organize, plan, and deliver various forms of onboarding, orientation, and skills training for employees

• Create and/or acquire training procedure manuals, guides, and course materials.

• Conduct TNA for BAU Refreshers

• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

• Evaluate program effectiveness through assessments, surveys, and feedback.

• Conduct coaching and feedback for teams assigned on the floor

• Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers

Qualifications:

• At least 2 Years Completed College

• At least 2 Years Call Center/BPO Training experience

• Preferably withInsurance Accountbackground

• System working knowledge is required; computer experience is desirable.

• Proficiency in MS Office with strong PowerPoint and Excel skills

• Can demonstrate leadership and facilitation skills.

• Self-starter who works independently

• Must be amenable to working shifting schedules