Onsite Process Training Specialist - BPO & Train-the-Trainer

WNS Assistance Limited; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

WNS Assistance Limited in the Philippines is seeking a Training Specialist to design and deliver onboarding and ongoing development programs for our personnel. The role emphasizes clear communication, effective facilitation, and the ability to train across levels, including new hires and existing staff.

You will organize training materials, track attendance and assessments, and measure program impact through feedback and tests.

Qualifications

• Requires at least 2 years of college completed.
• At least 3 years of call center/BPO process training experience.
• Insurance accounts experience preferred.
• Proficient in MS Office with strong PowerPoint and Excel skills.

Responsibilities

• Conduct informative training sessions for all personnel.
• Facilitate new hire process training.
• Create and deliver onboarding materials and courses.
• Maintain records of training activities, attendance, and assessments.
• Evaluate program effectiveness via surveys and feedback.
• Conduct Train the Trainer programs and coaching.

Skills

Public speaking

Time management

Communication

Leadership

Education

Some college

Tools

MS Office (PowerPoint, Excel)

Job description

WNS Assistance Limited in the Philippines is seeking a Training Specialist to design and deliver onboarding and ongoing development programs for our personnel. The role emphasizes clear communication, effective facilitation, and the ability to train across levels, including new hires and existing staff.

You will organize training materials, track attendance and assessments, and measure program impact through feedback and tests.