Process Transformation Analyst

AIA Hong Kong and Macau; Makati; On-site; PHP 400,000 - 700,000; Full time

Job summary

MediCard Phils., Inc. is seeking a Process Analyst to discover, document, and analyze business processes, providing a solid operational foundation for redesign, compliance validation, and automation enablement.

You will run structured discovery sessions, document maps and SOPs, identify bottlenecks, support To-Be design, and collaborate with Automation & AI teams to ensure accurate, actionable insights and smooth adoption.

Qualifications

• Structured process discovery sessions with business users and SMEs to capture As-Is workflows and pain points.
• Document and maintain detailed process maps, SOPs, and work instructions.
• Identify inefficiencies, bottlenecks, and leakage across domains.

Responsibilities

• Conduct structured process discovery sessions with business users and SMEs to capture As-Is workflows, handoffs, rules, and pain points.
• Document and maintain detailed process maps (L3-L4), SOPs, and work instructions.
• Identify and analyze process inefficiencies, rework drivers, bottlenecks, and operational leakage across assigned domains.
• Validate and rationalize multiple versions of the same process to support standardization and redesign efforts.
• Support Process Engineers and BPM Leads during To-Be design by providing accurate operational insights and feasibility considerations.
• Capture and document process rules, decision points, exceptions, and manual controls to support compliance and automation readiness.
• Collaborate with Automation & AI COE teams to clarify process behavior, volumes, and edge cases during intake and solution design.
• Assist in SOP rollout, user walkthroughs, and post-implementation feedback collection to support adoption and continuous improvement.

Job description

MediCard Phils., Inc. is seeking a Process Analyst to discover, document, and analyze business processes, providing a solid operational foundation for redesign, compliance validation, and automation enablement.

You will run structured discovery sessions, document maps and SOPs, identify bottlenecks, support To-Be design, and collaborate with Automation & AI teams to ensure accurate, actionable insights and smooth adoption.