Business Process Analyst

AIA Hong Kong and Macau; Makati; On-site; PHP 400,000 - 700,000; Full time

Job summary

MediCard Phils., Inc. is seeking a Process Analyst to discover, document, and analyze business processes, providing a solid operational foundation for redesign, compliance validation, and automation enablement.

You will run structured discovery sessions, document maps and SOPs, identify bottlenecks, support To-Be design, and collaborate with Automation & AI teams to ensure accurate, actionable insights and smooth adoption.

Qualifications

• Structured process discovery sessions with business users and SMEs to capture As-Is workflows and pain points.
• Document and maintain detailed process maps, SOPs, and work instructions.
• Identify inefficiencies, bottlenecks, and leakage across domains.

Responsibilities

• Conduct structured process discovery sessions with business users and SMEs to capture As-Is workflows, handoffs, rules, and pain points.
• Document and maintain detailed process maps (L3-L4), SOPs, and work instructions.
• Identify and analyze process inefficiencies, rework drivers, bottlenecks, and operational leakage across assigned domains.
• Validate and rationalize multiple versions of the same process to support standardization and redesign efforts.
• Support Process Engineers and BPM Leads during To-Be design by providing accurate operational insights and feasibility considerations.
• Capture and document process rules, decision points, exceptions, and manual controls to support compliance and automation readiness.
• Collaborate with Automation & AI COE teams to clarify process behavior, volumes, and edge cases during intake and solution design.
• Assist in SOP rollout, user walkthroughs, and post-implementation feedback collection to support adoption and continuous improvement.

Job description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Process Analyst

The Process Analyst is responsible for discovering, documenting, and analyzing MediCard's business processes to establish a clear, accurate, and practical understanding of how work is performed today. This role provides the operational foundation required for effective process redesign, compliance validation, and automation enablement.

Roles & Responsibilities

• Conduct and facilitate structured process discovery sessions with business users and SMEs to capture As-Is workflows, handoffs, rules, and pain points. (25%)
• Document and maintain detailed process maps (L3-L4), SOPs, and work instructions in accordance with BPM COE standards. (20%)
• Identify and analyze process inefficiencies, rework drivers, bottlenecks, and operational leakage across assigned domains. (15%)
• Validate and rationalize multiple versions of the same process to support standardization and redesign efforts. (10%)
• Support Process Engineers and BPM Leads during To-Be design by providing accurate operational insights and feasibility considerations. (10%)
• Capture and document process rules, decision points, exceptions, and manual controls to support compliance and automation readiness. (10%)
• Collaborate with Automation & AI COE teams to clarify process behavior, volumes, and edge cases during intake and solution design. (5%)
• Assist in SOP rollout, user walkthroughs, and post-implementation feedback collection to support adoption and continuous improvement. (5%)

KPIs

• Accuracy and completeness of As-Is process documentation
• Number of processes documented and validated per period
• Reduction in undocumented process variants
• Quality of process inputs supporting redesign and automation
• Business stakeholder satisfaction with process clarity
• Timeliness of deliverables aligned to transformation timelines