Process Engineering Analyst

AIA Hong Kong and Macau; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

MediCard Phils., Inc. is a leading HMO in the Philippines, seeking a Process Engineer to execute detailed process discovery, analysis, and redesign within MediCard’s enterprise framework.

This role focuses on deep operational analysis and optimization aligned with established architecture standards and governance. The position involves designing To-Be processes, documenting procedures, and collaborating with business and IT teams to ensure practical, scalable redesigned processes and automation

Qualifications

• Strong analytical and problem-solving abilities.
• Experience in process improvement or BPM is a plus.

Responsibilities

• Conduct detailed process discovery, mapping, and analysis across business domains using BPM standards.
• Design target-state processes (To-Be) aligned with enterprise architecture.
• Identify inefficiencies and bottlenecks to drive lean improvements.
• Document processes with maps, procedures, and design artifacts per governance.
• Collaborate with stakeholders and IT to ensure redesigned processes are practical and scalable.
• Identify automation-ready processes for the Automation & AI COE pipeline.
• Ensure designs meet regulatory, audit, and risk considerations.

Job description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: The Process Engineer is responsible for executing detailed process discovery, analysis, and redesign initiatives within MediCard’s enterprise process framework governed by the Process Architect. This role focuses on deep operational analysis and process optimization within assigned domains, ensuring that redesigned processes align with established architecture standards, governance requirements, and transformation objectives.

Roles & Responsibilities

• Conduct detailed process discovery, mapping, and analysis for assigned business domains using enterprise BPM standards and modeling conventions established by the Process Architect. (20%)
• Design and document target-state processes (To-Be) aligned with the enterprise process architecture framework, ensuring consistency with established standards and methodologies. (20%)
• Analyze operational workflows to identify inefficiencies, bottlenecks, and optimization opportunities, applying lean and value-driven improvement techniques. (15%)
• Prepare process documentation and artifacts including process maps, procedures, and design documentation in accordance with enterprise BPM governance standards. (15%)
• Collaborate with business stakeholders, IT teams, and transformation initiatives to ensure redesigned processes are practical, scalable, and aligned with operational requirements. (10%)
• Identify and prepare automation-ready processes, supporting the Automation & AI COE pipeline by structuring processes for automation feasibility assessment. (10%)
• Ensure compliance with regulatory, audit, and risk requirements by incorporating governance requirements into detailed process designs in coordination with the Process Architect and Process Compliance Manager. (5%)
• Support continuous improvement initiatives by monitoring process performance metrics, identifying improvement opportunities, and feeding insights into transformation planning. (5%)

KPIs

• % of To-Be processes engineered and BPM-certified for automation
• Reduction in process exceptions, rework, and manual overrides
• Quality and clarity of process specifications handed to Automation & AI COE
• Reduction in automation redesigns caused by process ambiguity
• Cycle time and error-rate improvements on engineered processes
• Business and Automation COE satisfaction with process designs