Process Training Specialist (BPO) & Mentor

ExlService Holdings, Inc.; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a Training-Process Training professional (0-3 years) to develop and implement comprehensive training programs across departments.

You will conduct sessions, workshops, and presentations for new hires and staff, focusing on processes, systems, and best practices. You will collaborate with leaders to assess training needs, evaluate program effectiveness, and provide guidance to entry-level trainers.

Qualifications

• Bachelor's Degree preferred in Business Administration, Human Resources, Education or related field.
• High School Diploma or GED required.
• 3-5 years of experience in Training & Development, financial institution operations, customer service, and/or annuity service operations.

Responsibilities

• Design and deliver engaging training programs for new and existing employees.
• Enhance employee knowledge of policies, procedures, and operational systems to ensure optimal performance and service delivery.
• Collaborate with the Documentation Team regarding SOPs creation and updates.
• Collaborate with Operations, Project Management Team, etc. as needed.
• Mentor new trainers.

Skills

Training & Development

Instructional design

Mentoring

Education

Bachelor's Degree

High School Diploma or GED

Job description

ExlService Holdings, Inc. is seeking a Training-Process Training professional (0-3 years) to develop and implement comprehensive training programs across departments.

You will conduct sessions, workshops, and presentations for new hires and staff, focusing on processes, systems, and best practices. You will collaborate with leaders to assess training needs, evaluate program effectiveness, and provide guidance to entry-level trainers.