Process Trainer - Sr Executive

ExlService Holdings, Inc.; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a Training-Process Training professional (0-3 years) to develop and implement comprehensive training programs across departments.

You will conduct sessions, workshops, and presentations for new hires and staff, focusing on processes, systems, and best practices. You will collaborate with leaders to assess training needs, evaluate program effectiveness, and provide guidance to entry-level trainers.

Qualifications

• Bachelor's Degree preferred in Business Administration, Human Resources, Education or related field.
• High School Diploma or GED required.
• 3-5 years of experience in Training & Development, financial institution operations, customer service, and/or annuity service operations.

Responsibilities

• Design and deliver engaging training programs for new and existing employees.
• Enhance employee knowledge of policies, procedures, and operational systems to ensure optimal performance and service delivery.
• Collaborate with the Documentation Team regarding SOPs creation and updates.
• Collaborate with Operations, Project Management Team, etc. as needed.
• Mentor new trainers.

Skills

Training & Development

Instructional design

Mentoring

Education

Bachelor's Degree

High School Diploma or GED

Job description

• Job Role Training-Process Training - BPO (Complex)
• Experience (In Years) 0-3
• Job Location c36 Alabang

Job Description

Develop and implement comprehensive training programs tailored to the needs of various departments within the organization. Conduct engaging training sessions, workshops, and presentations for new hires and existing employees, focusing on processes, systems, and best practices. Collaborate with department leaders to assess training needs and align programs with organizational goals and industry standards. Evaluate the effectiveness of training initiatives through assessments, surveys, and performance metrics, making data-driven recommendations for improvements. Mentor and support entry-level trainers, providing guidance on training delivery and instructional design techniques. Stay current with industry trends, tools, and technologies to continuously enhance training materials and methods. Create and maintain training documentation, including curriculum guides, manuals, and e-learning modules.

Responsibilities

Responsible for designing and delivering engaging training programs for new and existing employees. The primary focus will be on enhancing employee knowledge of company policies, procedures, and operational systems to ensure optimal performance and service delivery. Collaborating with the Documentation Team regarding SOPs creating, updates, etc. Collaborating with Operations, Project Management Team, etc. as needed. Serve as a mentor for new trainers.

Qualifications

Bachelor�s Degree preferred in Business Administration, Human Resources, Education or related field. High School Diploma or GED required. 3-5 years of experience in Training & Development, financial institution operations, customer service, and/or annuity service operations