Senior Process Training Lead
EXL
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
EXL in Cebu City is seeking a Training Specialist to educate and develop staff, transferring process knowledge and building production-ready capabilities to meet client requirements.
The role will help design curricula, conduct training needs analyses, create content, organize cross- and up-skilling sessions, and report progress to process owners, collaborating with operations and client teams to ensure quality and scalability.
Responsibilities
Job description
EXL in Cebu City is seeking a Training Specialist to educate and develop staff, transferring process knowledge and building production-ready capabilities to meet client requirements.
The role will help design curricula, conduct training needs analyses, create content, organize cross- and up-skilling sessions, and report progress to process owners, collaborating with operations and client teams to ensure quality and scalability.
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