Assistant Manager - Retirement Services (Cebu) | Onsite

TASQ Staffing Solutions; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions company located in Pasay, Metro Manila is seeking candidates for an onsite operations role. The role requires a minimum of 2 years of college education and at least 2 years of experience in retirement services. Responsibilities include managing processes, providing coaching, onboarding new hires, handling escalations, and ensuring compliance with policies. Ideal candidates must be proactive in improving team performance.

Qualifications

• Minimum of 2 years College Education with no back subjects.
• At least 2 years of experience in Retirement Services.

Responsibilities

• Manage the process and implement improvements.
• Provide coaching and feedback to team members.
• Assist new hires to be productive quickly.
• Handle escalations and client interactions.
• Ensure compliance with policies and standards.

Skills

Coaching and feedback

Client interaction

Process improvement

Compliance adherence

Education

Minimum of 2 years of College Education

Job description

Work Setup

Onsite (MOA Pasay)

Function

Operations

Required Educational Attainment

• With minimum of 2 years of College Education (No back subjects)

Required Experience

• At least 2 years Retirement Services (required); preferably retirement services in the same role

Responsibilities

• Manage the process and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Handle escalations
• Provide inputs on process and system to the team members
• Client Interaction, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards