Process Management Specialist – Freight/ Logistics/ Accounts Payables

Mondiale VGL Pty; Manila; Hybrid; PHP 620,000 - 760,000; Full time

Benefits offered by this job

Hybrid work arrangement

Company-issued computer and equipment

12 Vacation Leave days per year

12 Sick Leave days per year

HMO coverage from Day 1

Quarterly incentives for Top Perform 6

Job summary

Mondiale VGL Pty is seeking a Process Management Specialist to support Freight, Logistics, and Accounts Payables in a hybrid Manila-based role. You will process shipments, invoices and related docs using CargoWise, while ensuring compliance and timely follow-up of outstanding items.

Ideal candidates have 1–4 years in Shared Services or BPO in logistics, a Bachelor's degree, and strong attention to detail. The role includes admin support, reporting, and problem-solving within a dynamic team.

Qualifications

• Minimum of 1-4 years of relevant experience in a Shared Services or BPO environment, preferably supporting logistics or freight forwarding operations.
• Experience with CargoWise is an advantage.
• Bachelor's/College Degree in any field.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and organizational skills.

Responsibilities

• Process and review shipment, accounting, and related operational documents accurately and in a timely manner using CargoWise.
• Assist with invoice processing, billing, and reconciliation activities.
• Monitor and follow up on outstanding transactions and documentation.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Provide administrative and operational support to the team as required.
• Perform data entry and maintain records using Microsoft Office applications and internal systems.
• Undertake other duties and responsibilities as assigned by management.
• Generate reports and provide status updates to management and stakeholders.
• Efficiently address and resolve complaints or queries.
• Follow proper steps as per the given standard operating procedure
• Strong organizational and communication skills
• Detail and results in oriented with analytical mindset
• Strong problem solving and interpersonal skills

Skills

Attention to detail

Strong communication

Organizational skills

Analytical mindset

Problem solving

Education

Bachelor's/College Degree

Tools

CargoWise

Job description

Process Management Specialist – Freight/ Logistics/ Accounts Payables

• Full-time
• Department: AU Operations
• Position Title: Process Management Specialist

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people bring diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Your responsibilities will include:

• Process and review shipment, accounting, and related operational documents accurately and in a timely manner using CargoWise.
• Assist with invoice processing, billing, and reconciliation activities.
• Monitor and follow up on outstanding transactions and documentation.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Provide administrative and operational support to the team as required.
• Perform data entry and maintain records using Microsoft Office applications and internal systems.
• Undertake other duties and responsibilities as assigned by management.
• Generate reports and provide status updates to management and stakeholders.
• Efficiently address and resolve complaints or queries.
• Follow proper steps as per the given standard operating procedure
• Strong organizational and communication skills
• Detail and results in oriented with analytical mindset
• Strong problem solving and interpersonal skills

Accountabilities:

• Adherence to compliance standards, policies and procedures
• Minimum of 1-4 years of relevant experience in a Shared Services or BPO environment, preferably supporting logistics or freight forwarding operations.
• Bachelor's/College Degree in any field.
• Experience with CargoWise is an advantage.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and organizational skills.
• Hybrid work arrangement. Company-issued computer and necessary work equipment provided.
• 12 Vacation Leave (VL) days per year.
• 12 Sick Leave (SL) days per year.
• Monthly Performance incentives upon regularization, subject to eligibility.
• HMO coverage from Day 1, plus up to two (2) dependents fully covered by the company upon regularization.
• Quarterly incentive program for Top Performers.
• Quarterly incentive program for Outstanding Performers.
• Quarterly raffle draws during employee recognition and town hall events.
• Quarterly employee engagement activities.
• Company-wide events and celebrations.
• Additional benefits that may be provided by management from time to time.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.