Hybrid Process Management Specialist – Logistics

Mondiale VGL Pty; Manila; Hybrid; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work arrangement

HMO from day 1 for 2 dependents

12 days vacation leave (VL)

12 days sick leave (SL)

Equipment provided

Quarterly incentives

Raffle events

Employee engagement activities

Job summary

Mondiale VGL Pty is seeking a Process Management Specialist for Freight/Logistics to join our AU Operations with hybrid arrangement in the Philippines. The role focuses on accurate data handling, document control, and cross-border coordination to keep shipments moving efficiently.

You will input shipment details in CargoWise, review documents, generate reports, and collaborate with carriers, customers, and internal teams to meet SLAs and deliver exceptional service.

Qualifications

• Minimum 1-4 years of relevant experience in a Shared Services or BPO environment, preferably supporting logistics or freight forwarding operations.
• Experience with CargoWise is required.
• Bachelor's/College Degree in any field.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and organizational skills.

Responsibilities

• Accurately input shipment details, including consignee information, transport details, invoices, and supporting documentation.
• Review shipping documents to ensure completeness and accuracy prior to registration.
• Maintain and update shipment records within CargoWise.
• Coordinate with overseas offices, customers, carriers, and internal teams regarding shipment information and documentation requirements.
• Identify, investigate, and resolve data discrepancies and registration issues. Ensure all import files are processed within established SLAs.
• Monitor workflow queues and prioritize urgent shipments as required.
• Generate reports and provide status updates to management and stakeholders.
• Efficiently address and resolve complaints or queries.
• Follow proper steps as per the given standard operating procedure
• Strong organizational and communication skills
• Detail and results oriented with analytical mindset
• Strong problem solving and interpersonal skills

Skills

Organizational skills

Communication skills

Attention to detail

Problem solving

Interpersonal skills

Analytical mindset

Education

Bachelor's degree

Tools

CargoWise

Job description

Mondiale VGL Pty is seeking a Process Management Specialist for Freight/Logistics to join our AU Operations with hybrid arrangement in the Philippines. The role focuses on accurate data handling, document control, and cross-border coordination to keep shipments moving efficiently.

You will input shipment details in CargoWise, review documents, generate reports, and collaborate with carriers, customers, and internal teams to meet SLAs and deliver exceptional service.