Specialist _ AF Ops_New Zealand _ GBS MNL

Hellmann Worldwide Logistics; Pasay; On-site; PHP 240,000 - 480,000; Full time

Job summary

Hellmann Worldwide Logistics in the Philippines seeks an Operations Associate to support import/export activities and maintain accurate, timely logistics processing. You will coordinate with overseas offices, carriers, and customers, review documents, and sustain shipment records.

The role emphasizes dependability, teamwork, and process improvement, aiming to meet SLAs and ensure compliant sea freight operations alongside related administrative tasks.

Responsibilities

• Monitor and manage incoming sea freight shipments.
• Coordinate with overseas offices, agents, carriers, customs brokers, and customers.
• Review shipping documents such as Bill of Lading, Commercial Invoice, Packing List, and Arrival Notice.
• Arrange cargo release and ensure timely delivery to customers.
• Track shipments and provide status updates to customers and stakeholders.
• Handle exceptions, delays, and customer inquiries.
• Process export bookings and coordinate shipment schedules with carriers.
• Prepare and validate export documentation and shipping instructions.
• Coordinate cargo pick-up, stuffing, and loading arrangements.
• Ensure compliance with destination country and carrier requirements.
• Monitor vessel departures and provide shipment updates.
• Support billing and operational reporting activities.
• Maintain accurate shipment records in the transport management system.
• Ensure compliance with company policies, customs regulations, and trade requirements.
• Collaborate with internal teams, overseas offices, and external service providers.
• Resolve operational issues and support continuous process improvement initiatives.
• Meet service level agreements (SLAs), productivity, and quality targets.
• Inclusion and social diversity are firmly anchored values in our corporate culture.

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. The Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating logistics activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

Key Responsibilities

Import Operations

• Monitor and manage incoming sea freight shipments.
• Coordinate with overseas offices, agents, carriers, customs brokers, and customers.
• Review shipping documents such as Bill of Lading, Commercial Invoice, Packing List, and Arrival Notice.
• Arrange cargo release and ensure timely delivery to customers.
• Track shipments and provide status updates to customers and stakeholders.
• Handle exceptions, delays, and customer inquiries.

Export Operations

• Process export bookings and coordinate shipment schedules with carriers.
• Prepare and validate export documentation and shipping instructions.
• Coordinate cargo pick-up, stuffing, and loading arrangements.
• Ensure compliance with destination country and carrier requirements.
• Monitor vessel departures and provide shipment updates.
• Support billing and operational reporting activities.

General Operational Duties

• Maintain accurate shipment records in the transport management system.
• Ensure compliance with company policies, customs regulations, and trade requirements.
• Collaborate with internal teams, overseas offices, and external service providers.
• Resolve operational issues and support continuous process improvement initiatives.
• Meet service level agreements (SLAs), productivity, and quality targets.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!