Process Management Specialist - Freight Logistics

Mondiale VGL; Pasig; Hybrid; PHP 446,000 - 625,000; Full time

Benefits offered by this job

Hybrid work

HMO

12 days VL

12 days SL

Quarterly incentives

Company events

Equipment provided

Job summary

Mondiale VGL is seeking a Process Management Specialist to support shipment data handling and documentation in a hybrid setup. You will input shipment details, maintain records, and coordinate with global teams to ensure accurate registration and timely processing.

Proficiency with CargoWise is required, along with strong organization and communication skills to manage multiple shipments and inquiries in a fast-paced environment.

Qualifications

• Minimum 1–4 years of relevant experience in a Shared Services or BPO setting, preferably logistics or freight forwarding.
• Bachelor's/College Degree in any field.
• Experience with CargoWise is required.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and organizational skills.

Responsibilities

• Input shipment details accurately, including consignee and transport data.
• Review shipping documents for completeness before registration.
• Maintain and update shipment records in CargoWise.
• Coordinate with overseas offices, customers, carriers and internal teams.
• Identify and resolve data discrepancies and registration issues.
• Ensure import files meet SLAs and monitor workflow queues.
• Generate reports and provide status updates to management.

Skills

Organizational skills

Communication

Attention to detail

Problem solving

Time management

Education

Bachelor's degree

Tools

CargoWise

Job description

Job Description:

Company Description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people bring diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

Your responsibilities will include:

• Accurately input shipment details, including consignee information, transport details, invoices, and supporting documentation.


• Review shipping documents to ensure completeness and accuracy prior to registration.


• Maintain and update shipment records within CargoWise.


• Coordinate with overseas offices, customers, carriers, and internal teams regarding shipment information and documentation requirements.


• Identify, investigate, and resolve data discrepancies and registration issues.


• Ensure all import files are processed within established service level agreements (SLAs).


• Monitor workflow queues and prioritize urgent shipments as required.


• Generate reports and provide status updates to management and stakeholders.


• Efficiently address and resolve complaints or queries.


• Follow proper steps as per the given standard operating procedure

Competencies:

• Strong organizational and communication skills


• Detail and results in oriented with analytical mindset


• Strong problem solving and interpersonal skills


• Excellent Time Management skills

Accountabilities:

• Adherence to compliance standards, policies and procedures

Qualifications

• Minimum of 1-4 years of relevant experience in a Shared Services or BPO environment, preferably supporting logistics or freight forwarding operations.


• Bachelor's/College Degree in any field.


• Experience with CargoWise is required.


• Strong attention to detail and ability to work in a fast-paced environment.


• Excellent communication and organizational skills.

Additional Information

Job Highlights:

• We offer a Hybrid Work Arrangement, Computer and related equipment will be provided.


• 12 Days VL


• 12 Days SL


• HMO on day 1 + 2 dependent full covered by the company upon regularization.


• Quarterly incentive for Top performer.


• Quarterly Incentive for Outstanding performer.


• Quarterly Raffle during awarding and town hall.


• Hybrid work set up.


• Quarterly Employee engagement activity


• Companywide events


• Other benefits that the upper management may be able to provide.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.

Department: AU Operations

Position Title: Process Management Specialist

Requirements: