Lead Logistics Customer Experience & Operations Specialist

A.P. Moller - Maersk; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist (Oceania Operations and Financial Operations) to drive service delivery and customer satisfaction in a fast‑paced environment. The role focuses on understanding customer needs, coordinating cargo delivery, and ensuring accurate invoicing and revenue control.

Based in Pasig, Philippines, the position requires onsite work with a morning shift, collaboration with internal and external teams, and a proactive approach

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or a related field.
• 3–5+ years of experience in logistics operations, customer service or shipment execution roles.
• Strong understanding of end‑to‑end shipment processes and service level management.
• Proven experience in managing customer interactions and building stakeholder relationships.
• Ability to translate customer requirements into operational actions.
• Experience in financial operations, including invoicing, cost management or revenue assurance.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a strong understanding of customer needs to enable tailored service delivery.
• Ensure the timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution.
• Consistently meet relevant service level agreements and customer‑specific performance targets.
• Adhere to standard processes and customer‑specific operating procedures to ensure compliance.
• Ensure smooth end‑to‑end shipment execution through coordination with internal and external stakeholders.
• Act as a key point of contact and advocate for customers.
• Build a strong understanding of customers’ businesses, priorities and pain points.
• Use customer insights to inform subject matter experts and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.
• Support financial operations processes, including cost control, billing accuracy, and revenue assurance related to shipment execution.

Skills

Stakeholder management

Service delivery

Communication skills

Problem solving

Education

Bachelor's degree in Logistics, Supply Chain or related field

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Lead Logistics Customer Experience & Operations Specialist (Oceania Operations and Financial Operations)

Key Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a strong understanding of customer needs to enable tailored service delivery.
• Ensure the timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution.
• Consistently meet relevant service level agreements and customer‑specific performance targets.
• Adhere to standard processes and customer‑specific operating procedures to ensure compliance.
• Ensure smooth end‑to‑end shipment execution through effective coordination with internal and external stakeholders.
• Act as a key point of contact and advocate for customers.
• Build a strong understanding of customers’ businesses, priorities and pain points.
• Use customer insights to inform subject matter experts and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.
• Support financial operations processes, including cost control, billing accuracy, and revenue assurance related to shipment execution.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or a related field.
• 3–5+ years of experience in logistics operations, customer service or shipment execution roles.
• Strong understanding of end‑to‑end shipment processes and service level management.
• Proven experience in managing customer interactions and building strong stakeholder relationships.
• Ability to understand customer requirements and translate them into operational actions.
• Experience in financial operations, including invoicing, cost management or revenue assurance processes.
• Strong business and operational acumen with a focus on performance targets and service delivery.
• Strong problem‑solving and collaboration skills.
• Effective communication skills, with the ability to engage internal and external stakeholders.
• Ability to work in a fast‑paced environment while maintaining service reliability and quality.
• Willingness to work onsite and on a morning shift schedule.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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