Process Management Specialist - Freight/Logistics

Mondiale VGL Pty; Manila; Hybrid; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work arrangement

HMO from day 1 for 2 dependents

12 days vacation leave (VL)

12 days sick leave (SL)

Equipment provided

Quarterly incentives

Raffle events

Employee engagement activities

Job summary

Mondiale VGL Pty is seeking a Process Management Specialist for Freight/Logistics to join our AU Operations with hybrid arrangement in the Philippines. The role focuses on accurate data handling, document control, and cross-border coordination to keep shipments moving efficiently.

You will input shipment details in CargoWise, review documents, generate reports, and collaborate with carriers, customers, and internal teams to meet SLAs and deliver exceptional service.

Qualifications

• Minimum 1-4 years of relevant experience in a Shared Services or BPO environment, preferably supporting logistics or freight forwarding operations.
• Experience with CargoWise is required.
• Bachelor's/College Degree in any field.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and organizational skills.

Responsibilities

• Accurately input shipment details, including consignee information, transport details, invoices, and supporting documentation.
• Review shipping documents to ensure completeness and accuracy prior to registration.
• Maintain and update shipment records within CargoWise.
• Coordinate with overseas offices, customers, carriers, and internal teams regarding shipment information and documentation requirements.
• Identify, investigate, and resolve data discrepancies and registration issues. Ensure all import files are processed within established SLAs.
• Monitor workflow queues and prioritize urgent shipments as required.
• Generate reports and provide status updates to management and stakeholders.
• Efficiently address and resolve complaints or queries.
• Follow proper steps as per the given standard operating procedure
• Strong organizational and communication skills
• Detail and results oriented with analytical mindset
• Strong problem solving and interpersonal skills

Skills

Organizational skills

Communication skills

Attention to detail

Problem solving

Interpersonal skills

Analytical mindset

Education

Bachelor's degree

Tools

CargoWise

Job description

Process Management Specialist - Freight/Logistics

• Full-time
• Department: AU Operations
• Position Title: Process Management Specialist

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people bring diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Your responsibilities will include:

• Accurately input shipment details, including consignee information, transport details, invoices, and supporting documentation.
• Review shipping documents to ensure completeness and accuracy prior to registration.
• Maintain and update shipment records within CargoWise.
• Coordinate with overseas offices, customers, carriers, and internal teams regarding shipment information and documentation requirements.
• Identify, investigate, and resolve data discrepancies and registration issues.Ensure all import files are processed within established service level agreements (SLAs).
• Monitor workflow queues and prioritize urgent shipments as required.
• Generate reports and provide status updates to management and stakeholders.
• Efficiently address and resolve complaints or queries.
• Follow proper steps as per the given standard operating procedure
• Strong organizational and communication skills
• Detail and results in oriented with analytical mindset
• Strong problem solving and interpersonal skills

Accountabilities:

• Adherence to compliance standards, policies and procedures
• Minimum of 1-4 years of relevant experience in a Shared Services or BPO environment, preferably supporting logistics or freight forwarding operations.
• Bachelor's/College Degree in any field.
• Experience with CargoWise is required.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and organizational skills.

Job Highlights:

• We offer a Hybrid Work Arrangement, Computer and related equipment will be provided.
• 12 Days VL
• 12 Days SL
• HMO on day 1 + 2 dependent full covered by the company upon regularization.
• Quarterly incentive for Top performer.
• Quarterly Incentive for Outstanding performer.
• Quarterly Raffle during awarding and town hall.
• Quarterly Employee engagement activity
• Other benefits that the upper management may be able to provide.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.