Process Executive Customer Expert

Metacom Careers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service representative to handle inquiries, resolve issues, and maintain records of customer interactions. You will collaborate with the team to improve customer satisfaction and adhere to company policies in all interactions.

Ideal candidates have 1–3 years in customer service, a Bachelor’s degree preferred, and strong English communication skills with a positive, proactive attitude.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of experience in a customer service role.
• Proficient in English with strong customer service skills.
• Experience in a call center environment.
• Excellent communication and problem-solving abilities.

Responsibilities

• Handle customer inquiries efficiently and professionally.
• Resolve customer issues and provide appropriate solutions promptly.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction.
• Adhere to company policies and procedures in all customer interactions.

Skills

Customer service

English proficiency

Call center experience

Education

Bachelor's degree

Job description

Description

• Handle customer inquiries efficiently and professionally.
• Resolve customer issues and provide appropriate solutions promptly.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction.
• Adhere to company policies and procedures in all customer interactions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in a customer service role.
• Skills and Competencies: Strong customer service skills, proficiency in English, experience in a call center environment.
• Responsibilities and Duties: Ability to handle customer complaints effectively.
• Qualities and Traits: Excellent communication skills, strong problem-solving abilities, and a positive attitude.