Process Excellence Lead: AI-Driven BA Team

Indra Philippines, Inc.; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Indra Philippines, Inc. is seeking a Team Lead to guide a delivery squad responsible for assessing, standardizing, documenting, validating, and approving Policies, Procedures, and Process Maps (PPMs) across business units.

You will oversee day-to-day delivery, perform QA, manage stakeholders, and ensure targets and governance standards are met, while leveraging AI tools to improve documentation quality and productivity.

Qualifications

• 5+ years of Business Analysis, Process Improvement, BPM, or Process Documentation experience.
• Experience leading Business Analysts or project delivery teams.
• Strong understanding of process governance, policy management, SOP development, and BPMN.
• Experience facilitating workshops and managing senior stakeholders.
• Familiarity with process modeling tools such as Visio, Lucidchart, Signavio, ARIS, or similar.
• Insurance, Financial Services, Banking, or Shared Services experience preferred.
• Familiarity with AI-assisted documentation tools and prompt engineering is a strong advantage.

Responsibilities

• Lead and supervise a squad of Business Analysts tasked with PPM standardization activities.
• Plan, monitor, and manage the squad's production backlog, priorities, risks, and dependencies.
• Conduct quality assurance reviews on all PPM deliverables prior to stakeholder submission.
• Facilitate process discovery workshops, stakeholder interviews, and validation sessions.
• Review and challenge process documentation to ensure completeness, consistency, and compliance with agreed standards.
• Coordinate with Process Owners, SMEs, and Approvers to secure timely reviews and sign-offs.
• Track delivery metrics, forecast completion targets, and elevate issues impacting delivery timelines.
• Support refinement of process architecture, governance requirements, and delivery planning activities.
• Leverage AI-enabled tools and accelerators to improve documentation quality and productivity.

Skills

Business Analysis

Process Improvement

BPM

Process Documentation

Stakeholder Management

Workshop Facilitation

Tools

Visio

Lucidchart

Signavio

ARIS

Job description

Indra Philippines, Inc. is seeking a Team Lead to guide a delivery squad responsible for assessing, standardizing, documenting, validating, and approving Policies, Procedures, and Process Maps (PPMs) across business units.

You will oversee day-to-day delivery, perform QA, manage stakeholders, and ensure targets and governance standards are met, while leveraging AI tools to improve documentation quality and productivity.