AI-Driven Process Excellence Lead

GOC Philippines, Inc.; Manila; In loco; PHP 1.800.000 - 2.800.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care coverage

Onsite meals

Parental leave

Descrizione del lavoro

Google Operations Center in Manila is seeking a Process Excellence Senior Specialist to blend Lean Six Sigma with AI-driven insights, redesigning service models at scale and aligning global strategic goals with ground-level execution.

You will lead initiatives across operational agility, digital transformation, and customer experience, develop MVPs using no-code/AI tools, mentor teams, and influence senior stakeholders to deliver measurable ROI.

Competenze

• Bachelor’s degree or equivalent practical experience; 8+ years in service sector operations.
• Lean Six Sigma Green Belt with proven ability to integrate LSS with AI-enabled operating models.
• Knowledge of RPA, low-code/no-code platforms, automation tools, and GenAI prompting for daily workflow analysis.
• Demonstrated experience building high-trust relationships and influencing senior stakeholders.
• Ability to translate complex datasets into prescriptive business recommendations and executive-facing impact stories.

Mansioni

• Strategic Transformation: design and deliver a long-term operating model with three pillars: Operational Agility, Digital Transformation, Industry Excellence.
• Service Excellence & User Experience: develop best-in-class service models to elevate customer satisfaction.
• Data-Driven Analysis: use data mining and Lean Six Sigma to baseline metrics and reduce variation.
• Resilience & Risk Mitigation: design resilience frameworks to safeguard operations.
• Executive storytelling: present impact stories linking opportunities to business value.
• Capability Building: mentor teams on Lean principles and modern innovation methods.

Conoscenze

Lean Six Sigma

Stakeholder influence

Analytical rigor

Prompting & GenAI

Digital fluency

Change management

Formazione

Bachelor’s degree

Lean Six Sigma Green Belt

Lean Six Sigma Black Belt (preferred)

Strumenti

RPA

Low-code/No-code platforms

Automation tools

GenAI tooling

Descrizione del lavoro

Google Operations Center in Manila is seeking a Process Excellence Senior Specialist to blend Lean Six Sigma with AI-driven insights, redesigning service models at scale and aligning global strategic goals with ground-level execution.

You will lead initiatives across operational agility, digital transformation, and customer experience, develop MVPs using no-code/AI tools, mentor teams, and influence senior stakeholders to deliver measurable ROI.