Process Design & Improvement Analyst

QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH; Metro Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

QBE Group Shared Services Limited - Philippine Branch is seeking a driven Process Improvement Analyst to help identify opportunities for efficiency, measure benefits, and partner with business teams to drive continuous improvement initiatives across operations.

You will support redesign workshops, create PDDs/BRDs for automation deployments, and perform detailed process mapping up to Level 6, ensuring governance and robust analytics using Signavio or Celonis.

Qualifications

• Must have relevant experience in process improvement and analytics.
• Experience in mapping processes up to Level 6 and using CI tools.
• Experience facilitating workshops and gathering requirements.
• Strong English communication and stakeholder management skills.
• Knowledge of process mining tools like Signavio or Celonis.

Responsibilities

• Identify opportunities for improvement and measure process efficiencies.
• Partner with business to perform continuous improvement activities.
• Support process redesign workshops and discovery sessions.
• Create PDDs/BRDs for deployment of automation solutions.
• Perform detailed process mapping and analysis, adhering to governance.

Skills

Process improvement

Process mapping

Workshop facilitation

Stakeholder management

Data analysis

Agile/Scrum awareness

Insurance knowledge

Education

Bachelor's Degree or equivalent combination of education and work experience

Tools

Signavio

Celonis

Microsoft Excel

PowerPoint

Job description

QBE Group Shared Services Limited - Philippine Branch is seeking a driven Process Improvement Analyst to help identify opportunities for efficiency, measure benefits, and partner with business teams to drive continuous improvement initiatives across operations.

You will support redesign workshops, create PDDs/BRDs for automation deployments, and perform detailed process mapping up to Level 6, ensuring governance and robust analytics using Signavio or Celonis.