Process Redesign Analyst

QBE Group Shared Services Centre; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in Philippines is seeking a Process Improvement Specialist to drive process automation, map as-is and to-be processes, and partner with GSSC and onshore stakeholders to deliver measurable efficiency gains.

You will support discovery workshops, prepare BRDs/PDDs, and apply Signavio or Celonis for process mining while leveraging MS Office tools and Lean Six Sigma principles in a dynamic, regulated insurance context.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• 1-3 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven result.
• Lean Six Sigma Yellow Belt Certification, Agile/ Scrum or equivalent.
• Knowledge in process & data analysis and customer journey mapping and touchpoint analysis.

Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities.
• Supports Process Redesign Experts/ Analysts in conducting process discovery workshops/sessions during opportunity identification.
• Creation of process design documents (PDDs) and/or business requirement documents (BRDs) for deployment of automation solutions.
• Responsible for detailed process mapping/analysis (Level 5-6 maps).
• Adherence to process improvement/automation governance framework.

Skills

Analytical Thinking

Business Process Analysis

Business Process Improvements

Business Process Modeling

Business Transformation

Critical Thinking

Customer Service

Intentional collaboration

Managing performance

Negotiation

Process Improvements

Process Refinement

Risk Management

Stakeholder Management

Strategic Planning

Education

Bachelor's Degree

Graduate degree in Business, Engineering or related disciplines

Tools

Signavio

Celonis

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Primary Details Time Type: Full time Worker Type: Employee Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process analysis, documentation, and requirements gathering.

Primary Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
• Supports Process Redesign Experts/ Analysts in conducting process discovery workshops/ sessions during opportunity identification
• Creation of process design documents (PDDs) and/or business requirement documents (BRDs) which are required for deployment of automation solutions
• Responsible for detailed process mapping/ analysis (Level 5- Level 6 process maps)
• Adherence to process improvement/ automation governance framework
• Bachelor's Degree or equivalent combination of education and work experience
• 3 years relevant experience
• SSGBC,Agile Practioner
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore
• Excellent workshop facilitation and data gathering skills
• Process flow design and optimisation
• Excellent stakeholder management skills
• Familiarity with process mapping tools
• Excellent use of process mining/ mapping applications and tools – e.g. Signavio, Celonis, etc.
• Proficiency in Microsoft Applications- Word, Powerpoint, Excel
• Adaptable to change and able to work in a highly dynamic environment
• Ability to manage multiple initiatives
• Strong agility and flexibility
• Bachelor's Degree or equivalent combination of education and work experience
• 1-3 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven result
• Has participated in the implementation of a continuous improvement project that delivered tangible benefits
• At least 1 year experience in insurance industry
• Graduate degree in Business, Engineering or related disciplines
• Lean Six Sigma Yellow Belt Certification, Agile/ Scrum or equivalent
• Knowledge in process & data analysis
• Knwoledge of customer journey mapping and touchpoint analysis
• Knowledge in Lean/Six Sigma, Quality Management
• Application of CI tools – e.g. process mining or statistical tools
• Conceptual knowledge/background in Agile (Scrum) practice, and/or Project Management
• Preferably with knowledge in the Insurance industry QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
• US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Analytical Thinking, Business Process Analysis, Business Process Improvements, Business Process Modeling, Business Transformation, Critical Thinking, Customer Service, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Process Refinement, Risk Management, Stakeholder Management, Strategic Planning

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.