Process Redesign Analyst (Cebu | Manila)

QBE Group Shared Services Centre; Manila; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a seasoned Continuous Improvement lead to drive process re-engineering and automation initiatives across GSSC and onshore partners. You will lead workshops, establish governance, and champion data-driven improvements with cross-functional teams.

The role requires strong English communication, project management, and expertise in Lean/Six Sigma, RCA, FMEA, and process automation tools. A Bachelor's degree and several years of CI experience are expected.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• Some relevant years of experience in CI or process improvement.
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore.
• Excellent workshop facilitation and data gathering skills.
• Process flow design and optimisation.
• Project management skills (implementation to completion).
• Familiarity with process automation tools.
• Strong proficiency in Microsoft Excel and Power BI.

Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities.
• Establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation).
• Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation.
• Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional.
• Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion.
• Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums.
• Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation.
• Build and maintain effective partnership with local and onshore stakeholders.
• Utilise leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary.
• Conduct coaching and mentoring session.
• Perform ongoing reviews to ensure customer needs are met.

Skills

Analytical Thinking

Business Process Analysis

Communication

Critical Thinking

Customer Value Management

Intentional collaboration

Managing performance

Microsoft Applications

Negotiation

Operations Management

Process Improvements

Risk Management

Stakeholder Management

Strategic Thinking

Waterfall Model

Education

Bachelor's Degree or equivalent combination of education and work experience

Tools

Power BI

Excel

Job description

Responsible for leading process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework.

Primary Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
• Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation)

• Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation
• Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional

• Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion
• Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums
• Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation

• Build and maintain effective partnership with local and onshore stakeholders

• Utilise leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary

• Conduct coaching and mentoring session

• Perform ongoing reviews to ensure customer needs are met

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• Some relevant years of experience
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore
• Excellent workshop facilitation and data gathering skills
• Process flow design and optimisation
• Project management skills (implementation to completion)
• Familiarity with process automation tools
• Excellent use of desktop data applications – e.g. Power BI and Excel
• Adaptable to change and able to work in a highly dynamic environment
• Ability to manage multiple initiatives; ability to work with centre-wide and regional projects
• Strong agility and flexibility

Preferred Experience

• Some relevant years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results
• Has led multiple continuous improvement projects that delivered tangible benefits
• Some relevant years of experience in the financial services industry, preferably in insurance
• Working experience in a consulting or shared services environment preferred
• Graduate degree in Business, Engineering or related disciplines
• Lean Six Sigma Black Belt Certification or equivalent

Preferred Knowledge

• Advanced knowledge in process & data analysis
• Knowledge in Lean/Six Sigma, Quality Management
• Knowledge of Process Maturity Framework
• Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions
• Deep understanding of definition, implementation and analysis of metrics and providing insights
• Application of CI tools – e.g. process mining or statistical tools
• Strong knowledge/background in Agile (Scrum) practice, and/or Project Management
• Preferably with knowledge in the Insurance industry

#Happy to talk flexible working arrangement

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements:
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Analytical Thinking, Business Process Analysis, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Microsoft Applications, Negotiation, Operations Management, Process Improvements, Risk Management, Stakeholder Management, Strategic Thinking, Waterfall Model

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.