Process Improvement & Automation Lead

QBE Group Shared Services Centre; Manila; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a seasoned Continuous Improvement lead to drive process re-engineering and automation initiatives across GSSC and onshore partners. You will lead workshops, establish governance, and champion data-driven improvements with cross-functional teams.

The role requires strong English communication, project management, and expertise in Lean/Six Sigma, RCA, FMEA, and process automation tools. A Bachelor's degree and several years of CI experience are expected.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• Some relevant years of experience in CI or process improvement.
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore.
• Excellent workshop facilitation and data gathering skills.
• Process flow design and optimisation.
• Project management skills (implementation to completion).
• Familiarity with process automation tools.
• Strong proficiency in Microsoft Excel and Power BI.

Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities.
• Establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation).
• Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation.
• Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional.
• Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion.
• Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums.
• Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation.
• Build and maintain effective partnership with local and onshore stakeholders.
• Utilise leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary.
• Conduct coaching and mentoring session.
• Perform ongoing reviews to ensure customer needs are met.

Skills

Analytical Thinking

Business Process Analysis

Communication

Critical Thinking

Customer Value Management

Intentional collaboration

Managing performance

Microsoft Applications

Negotiation

Operations Management

Process Improvements

Risk Management

Stakeholder Management

Strategic Thinking

Waterfall Model

Education

Bachelor's Degree or equivalent combination of education and work experience

Tools

Power BI

Excel

Job description

QBE Group Shared Services Centre is seeking a seasoned Continuous Improvement lead to drive process re-engineering and automation initiatives across GSSC and onshore partners. You will lead workshops, establish governance, and champion data-driven improvements with cross-functional teams.

The role requires strong English communication, project management, and expertise in Lean/Six Sigma, RCA, FMEA, and process automation tools. A Bachelor's degree and several years of CI experience are expected.