Primary People Systems Analyst

Emapta Global; Pampanga; On-site; PHP 893,000 - 1,116,000; Full time

Benefits offered by this job

HMO coverage

Salary advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Employee referrals

20 annual leaves (including 5 cashable

Job summary

Emapta Global is seeking a People Systems Support Analyst to join our Pampanga team. You will provide first- and second-level support for UKG Dimensions and Oracle HCM, resolve tickets, monitor systems, and perform routine administration to ensure smooth workforce operations.

The role requires 3–5 years in Workforce Management with Dimensions, experience in ticket triage, and a willingness to learn and collaborate across global teams. Competitive benefits and career growth await.

Qualifications

• 3 to 5 years of relevant experience in Workforce Management (WFM), specifically UKG Dimensions.
• Experience with ticket-based triaging and resolution.
• Experience with Oracle HCM is nice to have.

Responsibilities

• Provide first- and second-level support for People Systems incidents and service requests, with a primary focus on Workforce Management (Dimensions) and Oracle HCM.
• Triage, prioritise, investigate, and diagnose tickets based on business impact, urgency, and available knowledge.
• Resolve repeatable and known issues using documented support processes, and escalate complex defects, integration failures, or system issues with sufficient diagnostic detail.
• Communicate clearly with users and relevant teams, provide progress updates, confirm resolution, and maintain accurate ticket work logs.

Skills

WFM Dimensions

Ticket triage & resolution

Oracle HCM experience

Job description

Advancing Global Retail Operations Through Workforce Technology

Join a global organization where reliable technology plays a vital role in workforce and retail operations. As a People Systems Support Analyst at Emapta, you'll support UKG Dimensions and Oracle HCM through ticket resolution, system monitoring, and routine administration. By addressing operational issues and identifying opportunities for improvement, you'll help strengthen service quality and support seamless business operations.

Job Overview

• Employment Type: Full-Time
• Shift: Day Shift, Consecutive Days Off
• Salary: PHP 80,000 to PHP 100,000
• Competitive Salary Package
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Qualifications

• 3 to 5 years of relevant experience in Workforce Management (WFM), specifically UKG Dimensions.
• Experience with ticket-based triaging and resolution.
• Experience with Oracle HCM is nice to have.

Key Responsibilities

People Systems Support and Incident Management

• Provide first- and second-level support for People Systems incidents and service requests, with a primary focus on Workforce Management (Dimensions) and Oracle HCM.
• Triage, prioritise, investigate, and diagnose tickets based on business impact, urgency, and available knowledge.
• Resolve repeatable and known issues using documented support processes, and Escalate complex defects, integration failures, or system issues with sufficient diagnostic detail.
• Communicate clearly with users and relevant teams, provide progress updates, confirm resolution, and maintain accurate ticket work logs.

System Monitoring and Operational Support

• Monitor recurring interfaces, error logs, and operational processes; investigate exceptions and coordinate corrective action.
• Complete scheduled People Systems administration and data activities accurately and within agreed business timelines.
• Maintain and improve support documentation, knowledge articles, checklists, and repeatable procedures to increase consistency and first-contact/first-level resolution.
• Identify recurring incidents and manual activities that should be permanently fixed, simplified, or automated, and raise improvement opportunities with the People Systems team.

Key Operational Tasks

• New Store Creations: Complete the weekly review of the Work Schedule to identify new stores and required creation dates; create stores in YOUhub (Oracle) and Dimensions (DIM); communicate completion to relevant teams.
• Store Closures: Perform routine audits to identify stores requiring closure and close the stores in YOUhub (Oracle) and Dimensions.
• Integration Monitoring: Perform daily integration checks, investigate errors, and coordinate or complete/manage required correction or reprocessing.
• Business Structure Moves: Complete approved structure changes and validate the resulting hierarchy.
• Area Manager Assignments: Maintain Area Manager name assignments within the Business Structure.
• 3-Way Report Data: Support the repeatable preparation, validation, or distribution activities required for the report.
• Namibia and Botswana Dimensions Accrual Loads: Complete recurring accrual load activities and validate successful processing.
• Benefits Provider Data: Manually create and send required benefits data to providers in line with the agreed process.
• Brazil Payroll ID Adjustments: Complete approved manual payroll ID corrections and maintain appropriate records.

About the Client

Our client is a globally recognized retail organization with a strong international presence, known for delivering exceptional customer experiences across multiple markets. With a focus on innovation, operational excellence, and people-centered values, the organization continues to invest in technology, sustainability, and business transformation. Its commitment to continuous improvement and talent development offers professionals the opportunity to contribute to global operations and grow within a collaborative, internationally connected environment.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.