Order Management Analyst | Onsite | Ortigas | Night Shift

Emapta; Mandaluyong; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Night differential pay

HMO coverage with dependent on regular

Prime office location in Makati

Fixed weekends off

Salary Advance Program

Upskilling via Emapta Academy

Gym access 24/7

Lifestyle perks

Employee referral incentives

Government benefits

20 annual leaves (with cash conversion

Job summary

Emapta is seeking an Order Management Analyst to strengthen Salesforce CPQ validation, revenue operations, and data accuracy for an international software provider. This role emphasizes data governance, order-to-cash processes, and cross-functional collaboration from a Manila-based site.

The position offers a night shift schedule (9:00 PM–6:00 AM) with weekends off, on-site work at SM Mega Tower Ortigas/Makati access, and a comprehensive benefits package including HMO, salary advances, extensive

Qualifications

• Bachelor's degree or equivalent professional experience in business/IT.
• 1–3 years in Revenue Ops, Order Management, Data Governance or related.
• Experience in SaaS or subscription software.
• Experience with Salesforce CPQ or Revenue Cloud is required.

Responsibilities

• Validate Salesforce Opportunities and Quotes for accuracy and compliance.
• Coordinate cross-functional resolution of data discrepancies and processing blockers.
• Monitor data quality and maintain documentation of validation procedures.
• Collaborate with Sales, Revenue Ops, Finance and IT to ensure orderly order processing.

Skills

Revenue Operations

Order Management

Data Governance

Salesforce reporting

Analytical thinking

Education

Bachelor's degree in Business Administration/Finance/IS/Data Analytics

Tools

Salesforce CPQ

Salesforce Revenue Cloud RCA

NetSuite / ERP systems

Microsoft Excel

Job description

Transform Salesforce Data Accuracy Into Seamless Global Order Processing Excellence

Make every transaction count toward global business success! Join Emapta as an Order Management Analyst and strengthen Salesforce CPQ validation, revenue operations, and data accuracy for an international software provider. Prevent processing delays, support business growth, and establish a long-term global career with mentorship, continuous development, and top 1% opportunities.

Job Overview

• Employment Type: Full-time
• Shift: Night Shift (9:00 PM-6:00 AM Manila Time), Weekends Off
• Work Setup: Onsite, SM Mega Tower, Ortigas

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Professional Experience & Educational Background

• Bachelor's degree in Business Administration, Finance, Information Systems, Data Analytics, or a related field, or equivalent professional experience
• 1 to 3 years of experience in Revenue Operations, Order Management, Data Governance, Sales Operations, or a related business operations function
• Experience in a B2B Software-as-a-Service (SaaS) or subscription-based software organization

Salesforce CPQ & Revenue Operations Expertise

• Hands-on experience with Salesforce CPQ or Salesforce Revenue Cloud Advanced (RCA)
• Strong knowledge of Salesforce Opportunity and Quote records, associated workflows, and quote-to-cash processes
• Familiarity with order-to-cash processes, subscription billing, contract amendments, and renewals
• Experience with Salesforce reports, dashboards, and data quality monitoring
• Familiarity with NetSuite or other Enterprise Resource Planning (ERP) and financial management systems

Data Validation, Governance & Process Improvement

• Experience in validating transactional data for accuracy, completeness, and compliance with business requirements
• Ability to identify data discrepancies, investigate root causes, and coordinate issue resolution across multiple business functions
• Knowledge of data quality standards, operational controls, and data management practices
• Experience in identifying process improvement and automation opportunities within Revenue Operations or Data Governance

Technical, Analytical & Communication Skills

• Proficiency in Microsoft Excel and Salesforce reporting tools
• Ability to use AI-powered productivity and analytical tools responsibly to improve efficiency and work quality
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities
• Excellent written and verbal communication skills, including the ability to document issues, communicate requirements, and coordinate resolutions with stakeholders

Your Daily Tasks

Opportunity & Quote Validation

• Review Salesforce Opportunities and Quotes to ensure accuracy, completeness, and compliance with established business rules and order processing requirements.
• Apply Salesforce CPQ or Revenue Cloud Advanced (RCA) expertise to evaluate quote configurations, pricing details, contract terms, and opportunity data for processing readiness.
• Verify required approvals, documentation, opportunity information, and quote details before transactions proceed through established workflows.

Issue Resolution & Exception Management

• Identify discrepancies, missing information, and processing blockers; document findings and coordinate corrective actions with relevant stakeholders.
• Track outstanding validation issues, prioritize processing blockers, elevate unresolved discrepancies, and monitor corrective actions through completion.
• Anticipate potential processing issues and coordinate timely resolutions to prevent disruptions to downstream operations.

Data Integrity & Governance

• Enforce established data quality standards across Salesforce records to prevent inconsistencies in order processing, billing, and reports.
• Validate Salesforce Opportunities and Quotes with attention to accuracy, completeness, and compliance with established business rules.
• Apply a structured, process-oriented approach to diagnose Salesforce data discrepancies, workflow failures, and operational inefficiencies.

Cross-Functional Collaboration

• Collaborate with Sales, Revenue Operations, Finance, and Business Systems teams to resolve issues and ensure consistent execution of order management processes.
• Coordinate with cross-functional stakeholders to address processing blockers and maintain efficient transaction workflows.

Process Improvement & Operational Efficiency

• Identify recurring data quality issues, workflow inefficiencies, and control gaps; recommend improvements to reduce rework, accelerate processing, and strengthen operational consistency.
• Prioritize validation tasks, manage processing exceptions, and ensure timely issue resolution through consistent follow-through.

Reporting, Documentation & Standardization

• Monitor validation exceptions, recurring errors, processing delays, and data quality trends to support operational decisions.
• Maintain accurate documentation of validation procedures, business rules, common exceptions, and escalation processes to ensure consistent execution.

AI Adoption & Automation

• Use approved AI tools and automation capabilities to accelerate data validation, identify recurring error patterns, and improve operational productivity while maintaining accuracy and compliance with data governance standards.
• Apply AI-powered tools and emerging technologies to detect anomalies, improve data insights, and increase operational efficiency.

About the Client

Our client is a global enterprise software provider specializing in industry-specific solutions for specialty manufacturing and distribution businesses. They deliver Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), quality management, supply chain, and eCommerce technologies. Their integrated platforms streamline production, inventory, order management, financial operations, and business intelligence. Through innovative software, automation, and data-driven insights, they help manufacturers and distributors improve operational efficiency, strengthen visibility, reduce costs, optimize business processes, and achieve sustainable growth across competitive global markets.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.