Presales Solutions Consultant

Asia Select, Inc. (ASI); Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Asia Select, Inc. (ASI) is seeking a technical consultant to partner with the sales team, engage with customers, demonstrate products, and articulate value.

You will understand customer IT environments to ensure a right-fit solution and lead pilots/POCs, including coordinating with customer tech teams for integration and deployment support. With 3–5 years in SaaS/PaaS and cloud-based environments, you will work with product and engineering to influence the roadmap, and build strong relationships

Qualifications

• Bachelor's degree in IT/CS/Engineering/IS/Data Analytics/Business Technology or related field.
• 3-5 years in technical consulting or pre-sales roles in SaaS/PaaS markets.
• Strong understanding of SaaS, PaaS, cloud computing and enterprise tech environments.
• Experience with contact center tech, CX platforms, CCaaS/UCaaS, or related solutions.
• Proven experience selling, supporting, or delivering tech solutions to BPO organizations.
• Experience integrating enterprise apps via APIs and modern cloud architectures.
• Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executives.
• Strong analytical, problem-solving, and troubleshooting skills in customer-facing environments.

Responsibilities

• Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition.
• Understand the customer's IT infrastructure and technical environment to ensure the right fit for the service or product.
• Scope, lead and execute customer pilots and proofs of concept.
• Work with customers' technical teams to provide technical support, troubleshooting, guidance on product configuration and integration and resolve deployment/operation challenges.
• Develop architectural designs, diagrams, and technical documentation to articulate solutions and keep the help centre up to date.
• Collaborate with product and engineering teams to drive the product roadmap based on customer feedback.

Skills

Technical consulting

SaaS/PaaS knowledge

Cloud computing

Customer engagement

APIs & modern architectures

CCaaS / UCaaS / CX

Analytical problem solving

Education

Bachelor's degree in IT/CS/Engineering/IS/Data Analytics/Business Technology

Job description

• Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition.
• Understand the customer's IT infrastructure and technical environment to ensure the right fit for the service or product.
• Scope, lead and execute customer pilots and proof of concepts.
• Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation.
• Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date.
• Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related discipline.
• 3-5 years experience in technical consulting, solution engineering, product management or pre-sales roles, preferably in the SaaS or PaaS markets.
• Strong understanding of SaaS, PaaS, cloud computing, and enterprise technology environments.
• Experience working with Contact Center technologies, Customer Experience (CX) platforms, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related customer engagement solutions.
• Proven experience selling, supporting, or delivering technology solutions to Business Process Outsourcing (BPO) organizations.
• Experience integrating enterprise applications through APIs and working with modern software architectures and cloud-based solutions.
• Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executive decision-makers.
• Strong analytical, problem-solving, and troubleshooting capabilities within customer-facing environments.