Premium Telecommunications Support Specialist

Metacom Careers; Pampanga; On-site; PHP 157,000 - 262,000; Full time

Benefits offered by this job

Night differential 20%

Onsite recruitment process

Job summary

Metacom Careers in the Philippines is seeking customer service representatives to join the Premium Telco Program. As a CSR, you will handle inbound calls, mainly billing inquiries, and deliver courteous service to customers.

The role is onsite in Pampanga with a 20% night differential. No prior BPO experience is required, and all applicants willing to undergo onsite recruitment are welcome.

Qualifications

• Excellent verbal and written communication skills.
• Willing to work onsite in Pampanga.
• High school graduate or higher encouraged to apply.
• No prior call center experience required.
• Onsite processing and recruitment will be conducted.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with billing inquiries and concerns.
• Provide accurate information regarding account and billing-related issues.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Follow company policies, procedures, and quality standards.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Team player

Education

High School Diploma

Job description

Premium Telecommunications Support Specialist

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Location: Onsite

Compensation: Up to ₱23,500 package

Job Description

We are looking for highly motivated and customer-focused Customer Service Representatives (CSRs) to join our Premium Telco Program.

As a CSR, you will assist customers with their telecommunications concerns, particularly billing-related inquiries, while providing excellent customer service and a positive customer experience.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with billing inquiries and concerns.
• Provide accurate information regarding account and billing-related issues.
• Resolve customer concerns while maintaining a high level of customer satisfaction.Follow company policies, procedures, and quality standards.
• Maintain excellent communication and professionalism throughout every customer interaction.

Qualifications

• With or without call center/BPO experience are welcome to apply.
• Excellent verbal and written communication skills are a MUST.
• High School Graduate, Senior High School Graduate, College Undergraduate, and College Graduate are welcome to apply.
• Must be willing to work onsite.
• Must be willing to undergo the onsite recruitment process.
• Candidates must be successfully profiled and hired specifically for the Premium Telco Program.
• 20% Night Differential
• Incentives — not yet included in the stated package and may be provided separately based on eligibility and program guidelines.
• Additional benefits and package details will be discussed during the recruitment process.

Onsite processing is required.

Applicants will be profiled specifically for the Premium Telco Program.

Excellent communication skills are highly important for this position.

English Language Customer Service Problem Solving Team Player Strong Work Ethic