Onsite Billing Support Specialist - Premium Telco Program

Metacom Careers; Pampanga; On-site; PHP 157,000 - 262,000; Full time

Benefits offered by this job

Night differential 20%

Onsite recruitment process

Job summary

Metacom Careers in the Philippines is seeking customer service representatives to join the Premium Telco Program. As a CSR, you will handle inbound calls, mainly billing inquiries, and deliver courteous service to customers.

The role is onsite in Pampanga with a 20% night differential. No prior BPO experience is required, and all applicants willing to undergo onsite recruitment are welcome.

Qualifications

• Excellent verbal and written communication skills.
• Willing to work onsite in Pampanga.
• High school graduate or higher encouraged to apply.
• No prior call center experience required.
• Onsite processing and recruitment will be conducted.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with billing inquiries and concerns.
• Provide accurate information regarding account and billing-related issues.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Follow company policies, procedures, and quality standards.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Team player

Education

High School Diploma

Job description

Metacom Careers in the Philippines is seeking customer service representatives to join the Premium Telco Program. As a CSR, you will handle inbound calls, mainly billing inquiries, and deliver courteous service to customers.

The role is onsite in Pampanga with a 20% night differential. No prior BPO experience is required, and all applicants willing to undergo onsite recruitment are welcome.