Telecommunications Customer Support Representative

Metacom Careers; Pampanga; On-site; PHP 239,000 - 286,000; Full time

Benefits offered by this job

HMO

20% Night Differential

Holiday and OT Pay

Free Medical Insurance for regulars

Insurance Coverage Day 1

Alagang Alorica – discounted medicines

13th Month Pay

Job summary

Alorica in Clark, Pampanga is seeking Telecommunications Customer Support Representatives. No prior call center experience is required, and freshers are welcome. Strong English communication skills and willingness to work on a shifting schedule are essential.

This role is onsite at Clark Freeport Zone with competitive benefits and opportunities to grow in the BPO field. Applicants from Pampanga or nearby areas are encouraged to apply, as the position offers a pathway into international voice

Qualifications

• Excellent English communication required
• Freshers may apply
• Willing to work onsite in Clark, Pampanga
• Shift schedule required
• No prior call center experience required

Responsibilities

• Handle international voice account inquiries and provide solutions
• Assist customers with billing, product information and troubleshooting
• Maintain high-quality service and customer satisfaction metrics

Skills

Excellent English communication

Customer service mindset

Education

High School Graduate or College Undergraduate/Graduate

Job description

Telecommunications Customer Support Representative

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

WE'RE HIRING! | Premium Telco Customer Service Representative

Work Location: SM Clark Tech Hub 6, 5th Floor, Clark Freeport Zone, Angeles, Pampanga

Schedule: Shifting Schedule

Salary Package: PHP 23,500

Great Opportunity for Freshers!

You don't need previous call center experience to apply. If you have excellent English communication skills and are ready to start a career in the BPO industry, we encourage you to apply!

Qualifications

• With or without call center experience
• Excellent English communication skills are required
• High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate
• Freshers are welcome to apply
• Willing to work onsite in Clark, Pampanga
• Amenable to a shifting schedule
• Applicants must undergo the recruitment process onsite
• Candidates must be successfully profiled and hired specifically for the Premium Telco Program

Applicants from Pampanga Are Highly Encouraged to Apply!

Living in Pampanga or nearby areas? This opportunity is ideal for you! Working in Clark allows you to build your BPO career closer to home, helping reduce long-distance travel and making an onsite work setup more convenient.

• International Voice Account
• 20% Night Differential and incentives are on top of the stated package, subject to applicable terms

HMO

20% Night Differential Pay

Holiday and Overtime Pay

Mental Wellness Program starting Day 1

Free Medical Insurance upon regularization, including common-law partners

Insurance Coverage starting Day 1

Alagang Alorica – discounted medicines for employees

Government-Mandated Benefits

13th Month Pay

English Language Customer Service Team Player Problem Solving

Working Location

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