Premium Customer Service Associate — Flexible Shifts, Growth

Concentrix Philippines; Santa Rosa; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary 25,000 PHP

Bonuses and incentives

Health and dental coverage

Career development

Collaborative work environment

Flexible shifts

Wellbeing programs

Promotion opportunities

Job summary

Concentrix Philippines in Santa Rosa City, Laguna, is seeking a Premium Customer Service Associate to join our dynamic team. This full-time role focuses on delivering high-quality support and expanding customer satisfaction through professional problem-solving and proactive service.

You will handle inquiries via phone, email, chat, and other channels, document interactions, and collaborate with internal teams to resolve complex issues while maintaining service standards and compliance.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent English communication, verbal and written.
• Proven customer service experience in fast-paced environments.
• Strong problem-solving and customer-centric approach.
• Able to multitask and manage time while ensuring quality.
• Familiar with CRM systems and MS Office tools.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other channels.
• Provide premium-level customer service and resolve issues professionally.
• Process customer transactions including orders, returns, and billing inquiries.
• Document all interactions accurately in the system for continuity.
• Identify customer needs and offer tailored solutions that exceed expectations.
• Collaborate with internal teams to resolve complex issues.
• Maintain up-to-date product and service knowledge.
• Adhere to company protocols, quality standards, and compliance.

Skills

Customer service

Problem solving

Multitasking

Attention to detail

Communication skills

Teamwork

Adaptability

Education

High school diploma

College degree preferred

Tools

CRM software

MS Office

Job description

Concentrix Philippines in Santa Rosa City, Laguna, is seeking a Premium Customer Service Associate to join our dynamic team. This full-time role focuses on delivering high-quality support and expanding customer satisfaction through professional problem-solving and proactive service.

You will handle inquiries via phone, email, chat, and other channels, document interactions, and collaborate with internal teams to resolve complex issues while maintaining service standards and compliance.